Assistant General Manager

MCR Hotels • Harrisburg, PA

21d • Onsite

About The Position

The Assistant General Manager (AGM) is responsible for ensuring a positive guest experience by providing friendly service and maintaining high standards of cleanliness and product quality. This role involves daily supervision of hotel operations, including guest rooms and public spaces, ensuring all mechanical equipment is in working order and cleanliness standards are met. The AGM also plays a key role in training new team members, managing shifts, overseeing check-in/check-out processes, and fostering a positive culture for both guests and staff. Additionally, the AGM assists with inventory management, onboarding, time clock oversight, auditing, reporting, purchase orders, invoice processing, quality assurance, safety inspections, and preventative maintenance. The role requires adherence to work schedules, with the flexibility to cover open positions and shifts as needed.

Requirements

• Must have a positive attitude and willingness to learn (Can-Do Attitude).
• Must be able to understand and follow established guidelines and procedures.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations and maintain composure and objectivity under pressure.
• Must be effective at listening to, understanding, clarifying, and resolving concerns and issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.
• Must be attentive to detail and meet deadlines.
• Must be proficient in Windows operating systems, Company approved spreadsheets and word processing.
• Must be able to convey information and ideas clearly (Communication Skills).
• Leads team members to always provide friendly service with a smile to guests (Hospitality and Guest Service).
• Must meet the legal age to serve alcoholic beverages (at select properties).
• A valid Driver's License is required.
• Basic market knowledge.
• Must be 18 years of age or older.
• Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.
• Read, write, understand and communicate with others effectively using the English language.
• Read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals.
• Write routine reports, correspondence, business letters, summaries, and reports in English using prescribed format, and conforming to all rules of punctuation, grammar, diction, and style.
• Ability to speak effectively in English before groups such as customers or employees.
• Read and interpret business records and statistical reports in English.

Nice To Haves

• Bachelor’s or Associate’s Degree Preferred.
• Previous supervisory experience preferred.
• Progressive experience in the hospitality, hotel, restaurant, or service industry, including Rooms and Food & Beverage departments preferred.

Responsibilities

• Conduct daily walks of guest rooms and public spaces to ensure friendly service, cleanliness, and proper working order of mechanical equipment.
• Verify daily inspection of all rooms and confirm adherence to cleanliness standards.
• Provide one-on-one training to new team members on service and checklist expectations.
• Verify that Guest Service team members are actively providing friendly service and meeting guest needs.
• Greet guests with a smile and provide supervision during peak check-in/check-out times and meal periods.
• Foster an environment of happy team members and happy guests.
• Assist in completing required inventory counts.
• Aid in the onboarding process of new team members.
• Support the General Manager in reviewing team member time clock punches.
• Complete Daily Summary and Night Audit processes.
• Start and complete shift handover reports on each shift, sign off on and upload required daily reports.
• Ensure all purchases go through the correct purchase order process and invoices are submitted through the approved accounts payable system using MCR approved vendors.
• Process and/or accrue all invoices to the proper time period.
• Oversee adherence to all brand standards approved by MCR, including conducting self-audits and making necessary corrections.
• Certify that all fire and life safety inspections are current and up to date, and correct any deficiencies.
• Review service or delivery failures and ensure they are properly escalated.
• Confirm that preventative maintenance tasks have been performed and checked visually for quality and consistency.
• Ensure all team members adhere to their established work schedules and displace shifts as needed.
• Cover open department head positions when necessary.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree