Assistant General Manager

Altitude Trampoline Park•Litchfield Park, AZ

7d•Onsite

About The Position

We believe in family fun. We believe in celebrating life's moments together. We believe in combining activity and an energetic spirit for friends and family to experience. Where social connectivity, activity and celebration give way to joy, exhilaration, growth and wellness. We believe there's always an opportunity to experience play...another wall to climb, another game of dodgeball, another hoop to shoot, another day to fly on the trapeze or jump around with friends. Our global presence allows friends and families to share in the experience and enjoy playfulness in many different countries around the world in hopes to make the world a happier place! We believe in celebrating play and accomplishments and the emotions felt as you experience free play the Altitude way! Position Summary At Altitude Litchfield Park, the Assistant Manager is a key leadership role responsible for daily operations, team performance, and guest experience execution. This role is designed to provide hands-on experience in leading teams, managing operations, and driving business results. The Assistant Manager works directly with the General Manager to ensure the park runs smoothly, efficiently, and in alignment with our culture and standards. The Assistant Manager serves as a key member of the leadership team and acts as the General Manager's right hand-often taking direct responsibility for team development, guest service, and operational excellence.

Requirements

2+ years of leadership experience in the entertainment, fitness, retail, hospitality , education or coaching industries preferred.
Strong team leadership, coaching, and communication skills.
Highly organized with attention to detail and the ability to manage multiple tasks and schedules.
Passion for people and providing memorable guest experiences.
Energetic, self-motivated, and solutions-oriented.
Must be available to work evenings, weekends, and holidays as required.
Ability to lift 50+ pounds and stand for long periods
A natural leader who takes initiative
Confident managing both people and operations
Highly organized and able to multitask
Calm under pressure and able to make decisions quickly
Committed to growth and development
Takes ownership of outcomes, not just tasks
Leads by example and sets the tone for the team
Holds others accountable while staying supportive
Thinks ahead and solves problems before they escalate
Is coachable and eager to grow into a larger leadership role

Nice To Haves

CPR/First Aid Certification a Plus

Responsibilities

Support the General Manager in executing daily park operations, ensuring a safe, clean, and efficient environment.
Supervise department leads and frontline team members, ensuring accountability to brand standards and performance expectations.
Oversees all aspects of ASTM and Altitude standards for the park and corresponding courts and attractions. Ensures all inspections (e.g. court inspections, pre-opening checklists, and incident checklists) and maintenance are completed thoroughly.
Utilizes an entrepreneurial spirit to drive profitability and stretch margins.
Confidently manages the Team Member and Guest experiences during open hours of operations. Follows and adheres to all Altitude standards and policies as well as local, state, and federal policies.
Step into the GM's role as needed to lead daily operations or resolve issues.
Monitor and manage labor and supply costs in line with budget guidelines.
Help oversee inventory management and reporting accuracy.
Contribute to strategy discussions on revenue growth and operational efficiency.
Works alongside the GM to ensure all inventory and par lists are current.
Lead by example with a strong presence on the floor, demonstrating energy, professionalism, and positivity.
Assist in hiring, onboarding, and training of new team members.
Coach and develop staff through daily feedback, performance check-ins, and goal-setting.
Promote a culture of recognition, teamwork, and accountability.
Actively support the SMILES philosophy for guest engagement.
Help recruit, train, and retain high-performing team members
Ensure a consistently exceptional guest experience through active supervision and quality control of service areas.
Proactively resolve guest concerns with empathy and professionalism.
Conduct regular audits of park cleanliness, equipment functionality, and safety standards.
Engage with guests to create a welcoming and enthusiastic atmosphere during peak hours and special events.
Continuously look for ways to improve the guest experience
Assist in executing local marketing efforts and in-park promotions to drive revenue and guest traffic.
Support membership sales and group event bookings.
Represent the park at community events, school partnerships, or local outreach initiatives.
Collaborate with the GM on sales goals and the effectiveness of marketing campaigns, with a focus on increasing party sales.