Assistant General Manager

OTO Development•Belmont, CA

12d•Onsite

About The Position

We are pleased to announce a wonderful opportunity for an Assistant General Manager. This role involves participating in sales calls and site visits, reviewing financial reports, coaching team members on wage and expense management, and overseeing various hotel operations to ensure guest satisfaction and adherence to franchise standards. The Assistant General Manager will also be responsible for establishing strong relationships with the team, actively seeking feedback, and ensuring a safe and welcoming environment for guests and staff.

Requirements

Previous hotel management experience with a proven success in leadership of teams and guest service results
Prior experience with direct sales efforts producing at least 50% market mix of total revenues and overall strong financial knowledge
A valid driver’s license from the appropriate state
Exceptional time management and multitasking skills
A customer focus and consistently strive to deliver optimal employee and customer satisfaction for the hotel

Nice To Haves

College degree preferred

Responsibilities

Participate in sales calls and site visits with members of the sales team to acquire new business or close on business
Review financial reports and statements and work to determine areas of concern and improve performance
Coach and support hotel team members to effectively manage wages and controllable expenses
Manage costs within the hotel, including supplies, labor, utilities, food, and beverage expenses to within budgeted parameters
Ensure service, technical skills, and other training occurs throughout the property
Establish and maintain open, collaborative relationships with direct reports and entire team
Establish a presence with team members on property and actively solicits team member feedback and utilize an “open door” policy
Hire team members who demonstrate strong functional expertise, creativity, and leadership
Observe service behaviors of team members and provides feedback to individuals and/or supervisors
Review comment cards, guest survey results, and other data to identify areas of improvement with team members
Analyze service issues and identifies trends while facilitating the development of creative solutions to overcome obstacles
Interface with customers on a regular basis to obtain feedback on the quality of product, service levels, and overall satisfaction
Ensure that building is well maintained and that operational areas have an atmosphere that meets or exceeds guest expectations
Ensure policies are administered fairly and consistently and that each team member’s performance is evaluated and recognized where appropriate
Work to ensure property meets franchise standards and is a safe and secure facility for guests and team members