ASSISTANT GENERAL MANAGER
About The Position
Kampgrounds of America, Inc. (KOA) is the world’s largest network of privately owned campgrounds and the leader in outdoor hospitality. KOA has 500+ locations across the United States and Canada including a mix of franchised and company-owned parks (OAK). Founded in 1962, the mission of KOA is “connecting people to the outdoors and each other,” and those who represent the brand share the values of being family-oriented, passionate, entrepreneurial, customer-focused, and innovative. At KOA, we believe the outdoors is fun and for everyone. We are committed to having an environment where all are treated with dignity and respect. We strive to: intentionally create a sense of community and belonging for our guests, employees and franchise partners continually educate ourselves and expand our knowledge to foster an inclusive and supportive environment sustain a culture that promotes diversity of thought and experiences ensure everyone has the ability to experience the outdoors and that our facilities are accessible to all drive change in our company and industry through action and implementation. The Assistant General Manager (AGM) collaborates closely with the General Manager (GM) to lead and supervise all aspects of campground operations. At the direction of the GM, the AGM is responsible for managing the day-to-day operations of all departments and ensuring efficiency. Responsibilities include assistance with staffing, inventory management, maintenance, safety, housekeeping, guest services, front desk, and recreation. In the absence of a GM, the AGM oversees the campground and communicates with the Regional Vice President.
Requirements
- High School Diploma or equivalent
- Hear and speak the English language fluently
- Decision-making ability
- Ability to motivate, lead and develop employees
- Working knowledge of operational procedures
- Comfortable in a fast-paced and high-pressure environment.
- Self-directed and active learner with strong decision-making ability
- Proficient computer skills
- Good organization and time management skills
- Ability to maintain confidentiality
- Able to work nights, weekends, and holidays
- Valid driver’s license
Nice To Haves
- Experience in a supervisory or higher role in hospitality or related field
Responsibilities
- Consulting with GM to oversee daily business operations.
- Assist the GM in achieving monthly and annual budget requirements.
- Assist the GM with hiring and training a strong team and updating GM on team performance.
- Coordinate with GM to implement marketing vision and to research and identify growth opportunities.
- Prepare reports as required, relating to procedures, efficiency, scheduling, attendance, etc.
- Provide great customer service while improving guest satisfaction and raising the net promoter score.
- Maintain property by following the quality assurance manual under the direction of the GM.
- Operate campground and communicate with RVP in General Manager’s absence.
- Directed by GM, monitor and implement the department safety program, which ensures that all OAK employees work in a safe and hazard free environment that complies with various local, state, and federal safety requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
