Assistant General Manager

Davis Conference Center•Layton, UT

9d•Onsite

About The Position

Assistant General Manager Davis Conference Center & Hilton Garden Inn Layton Layton, UT | Full-Time Lead Hospitality Excellence at One of Northern Utah's Premier Destinations Are you an experienced hospitality professional with a passion for guest service, team leadership, and operational excellence? Do you thrive in a fast-paced environment where no two days are the same? If so, the Davis Conference Center and Hilton Garden Inn Layton want to meet you! We are seeking a highly motivated Assistant General Manager to help oversee daily operations for our award-winning conference center and hotel. This leadership role works closely with the General Manager to ensure exceptional guest experiences, strong financial performance, and a positive team culture. The ideal candidate is a hands-on leader who enjoys mentoring teams, solving challenges, and driving operational success.

Requirements

High school diploma or equivalent.
Valid authorization to work in the United States.
Strong leadership, communication, and organizational skills.
Proficiency in Microsoft Office and business communications.
Ability to work flexible schedules, including occasional weekends and holidays.

Nice To Haves

Bachelor's degree in hospitality management, Business, or a related field.
Previous hotel, conference center, resort, or hospitality management experience.
Experience leading teams in hotel operations, guest services, food & beverage, events, or conference center operations.
Knowledge of hotel management systems, revenue management, and group business operations.

Responsibilities

Assist in overseeing the day-to-day operations of the Davis Conference Center and Hilton Garden Inn Layton.
Support department leaders in achieving operational goals and maintaining exceptional service standards.
Conduct property inspections and ensure cleanliness, maintenance, and operational readiness.
Ensure compliance with Hilton brand standards and company policies.
Help coordinate hotel, conference center, banquet, and event operations.
Deliver outstanding guest service and create memorable experiences.
Respond to guest concerns promptly and professionally.
Monitor guest satisfaction scores and identify opportunities for improvement.
Foster a culture of hospitality, accountability, and service excellence.
Partner with the Director of Sales to support group business, conferences, events, and corporate accounts.
Participate in hotel sales efforts and relationship-building activities.
Ensure operational teams are prepared for incoming groups, meetings, VIP guests, and special events.
Maintain awareness of market trends and local business opportunities.
Assist with budgeting, forecasting, labor management, and cost controls.
Monitor daily revenue performance and operating expenses.
Support accounts receivable management and city ledger processes.
Ensure proper cash handling, inventory control, and financial procedures are followed.
Assist with recruiting, hiring, onboarding, training, and coaching team members.
Promote a positive workplace culture built on communication, respect, and accountability.
Support payroll review and labor management processes.
Conduct performance coaching and help develop future hospitality leaders.
Work closely with maintenance and housekeeping teams to ensure facilities remain safe, clean, and well-maintained.
Assist with preventive maintenance initiatives and capital improvement projects.
Help identify and resolve operational challenges before they impact guests.