Assistant General Manager

The Edge Fitness Clubs•Wilmington, DE

12h•Onsite

About The Position

When you work at the Best. Gym. Ever, you join the Best. Team. Ever. You'll walk into our clean and spacious gyms with a smile on your face and a pep in your step because you know you are about to change lives! High-five your team and get ready to move quickly! Combine your passion for fitness and love of people into your career at The Edge Fitness Clubs! The Assistant General Manager maintains managerial oversight for the front desk department (Front Desk Personnel and Maintenance) and communicates regularly with department heads regarding the performance of each department. This role involves recruiting, interviewing, and making hiring decisions for new front desk employees, as well as authorizing and approving all staffing changes. The Assistant General Manager is responsible for scheduling front desk employees to ensure proper staffing within payroll budgets and fostering a positive workplace culture. They also coach, train, and develop front desk staff in sales and customer service. The position involves connecting members to services, resolving concerns, assisting with financial performance, and ensuring the Fitness Consultants' image is maintained. Daily club walk-throughs are conducted to ensure facility standards, cleanliness, and proper functioning of amenities. The Assistant General Manager meets daily with the management team to strategize and participates in weekly staff meetings for team building and education.

Requirements

Energy & Enthusiasm
A Passion for Fitness
Thrives in a customer focused environment
2+ Years of leadership and people management of large cross-functional teams including proven success in leading, coaching and motivating teams to achieve goals and objectives in a consumer-facing service-oriented environment

Responsibilities

Maintains managerial oversight for the front desk department (Front Desk Personnel and Maintenance) and communicates regularly with department heads regarding the performance of each department
Recruits, interviews and ultimately makes the decision to hire new front desk employees into the club
Authorizes and approves all staffing changes including new front desk hires, promotions and terminations
Schedules all front desk employees to ensure the club is staffed properly to hit their goals while staying within the parameters of the payroll budgets
Creates a positive and healthy workplace that fosters constant and never-ending improvement
Provides the time to coach, train and develop each front desk staff member's sales and customer service skills through practice and training
Brings The Edge brand to life by connecting members to their areas of interest and assisting them with getting the most out of all of the services offered by The Edge
Proactively manages and ensures resolution of member concerns and complaints
Assists the management staff to drive monthly and yearly financial performance of the club
Ensures the Fitness Consultants' image is properly maintained by monitoring their interaction with members in person and over phone, ensuring adherence to policies and procedures, and upholding proper grooming and uniform standards
Personally conducts daily club walk throughs to ensure building assets are promptly and safely maintained, offices and closets are clean and organized, locker rooms are in order (sauna temps are fine, toilets are stocked), shake bar is clean, club temperature is set correctly, TV and music are on proper stations, and the overall facility is meeting Edge standards and is promoting our brand
Meets with the management team daily to strategize on how to get the club to goal
Participates in weekly staff meetings to reinforce team building, education and communicate team's KPI's

Benefits

FREE Gym membership for you! Get your workout in during lunch or after shift!
Medical, Dental & Vision.
PTO & Paid Holidays.
Enroll in your 401k.
Discounts on personal training, apparel, shake bar & Edge Kids!
Team builders, Leadership and Development training, all opportunities to advance!
Reimbursed training certifications!
Company paid Life insurance ($25k)
Long-Term Disability (LTD)
Employee Assistance Program (EAP)
Awesome culture and fun work environment!