Assistant General Manager
Red Door Bounce LP•National City, CA
•$24 - $25•Onsite
About The Position
The Assistant General Manager (AGM) is responsible for leading the park during operating hours and ensuring all areas of the business are running smoothly. This role oversees front desk, park operations, and parties while maintaining a safe, organized, and high-energy environment. The AGM acts as the central point of leadership on shift—supporting the team, resolving issues, and ensuring a seamless guest experience. This role directly reports to the General Manager and plays a key role in driving consistency, accountability, and strong execution across the location.
Requirements
- Experience in a leadership role within a high-volume, customer-facing environment.
- Proven ability to manage and motivate a team.
- Strong problem-solving and decision-making skills.
- Excellent communication and interpersonal abilities.
- Ability to maintain composure and professionalism under pressure.
- Experience with operational procedures, including opening/closing, safety checks, and reporting.
- Knowledge of guest service principles and conflict resolution.
- Familiarity with training and development of staff.
- Ability to maintain a safe and clean environment.
- Basic understanding of inventory management.
Nice To Haves
- Experience in the entertainment or amusement industry.
- Familiarity with specific park operations software or systems.
Responsibilities
- Oversees the entire operation during open shifts
- Maintains strong floor presence, especially during peak hours
- Ensures all areas (FOH, BOH, Parties) are staffed, supported, and running smoothly
- Manages break schedules and adjusts coverage in real time
- Monitors radio communication and ensures clarity across all teams
- Steps into any area (front desk, park, parties) to fill operational gaps
- Executes opening and closing procedures, including park safety checks, daily reports and frequent team communication
- Ensures a safe, fun, and controlled environment across the entire park
- Responds to guest escalations, refunds, and service recovery professionally
- Oversees all incidents and ensures proper documentation and follow-up
- Maintains high visibility and approachability for guests and team members
- Ensures alignment between front desk, park, and parties to avoid bottlenecks
- Leads FOH Lead, BOH Lead, and Party Coordinator during shift execution
- Provides real-time coaching and feedback to team members
- Holds team accountable to performance, safety, and brand standards
- Owns training of new hires and cross-training across roles
- Reinforces a high-energy, positive, and accountable team culture
- Ensures SOPs are followed consistently across all departments
- Supports scheduling decisions by identifying gaps in coverage and performance
- Assists with backend operational tasks including: Daily reports, Guest feedback responses, Maintenance reporting
- Communicates key updates, issues, and wins to the General Manager
- Maintains overall park cleanliness, organization, and safety standards
- Identifies and escalates maintenance or safety concerns immediately
- Ensures all areas (park, party rooms, front desk) are guest-ready at all times
- Supports inventory awareness across key areas (socks, wristbands, party supplies)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
