Assistant General Manager

Jushi • Mansfield, OH

11d • Onsite

About The Position

RJK LLC is hiring an Assistant General Manager for its dispensary. The Company has partnered with Jushi as the management services provider, overseeing day-to-day operations and administration. While Jushi supports the management and operational aspects, RJK LLC is solely responsible for all employment and compensation decisions. The Company expects to transfer ownership of the dispensary in the first half of 2025, subject to regulatory approvals. The Assistant Store Manager will be responsible for day-to-day retail operations, including staffing, training, scheduling, buying, visual merchandising, cash management, inventory management, and compliance adherence. This role requires competence in a fast-paced environment, strong leadership skills, and the ability to effectively interact with patients and the team to ensure a positive culture and the best possible patient experience. The role reports directly to the Dispensary Store Manager.

Requirements

• High School diploma or General Education Development (GED) required
• Experience or study emphasis in biology, medicine, horticulture, agriculture, business, management, or hospitality
• Minimum of 2 years combined dispensary, call center, retail, sales, hospitality, or customer service experience (knowledge of retail environment)
• Excellent computer and technical skills, including experience with web browsers, retail POS systems, and credit card processing terminals.
• High-level critical thinking, attention to detail, mathematical, language, and reasoning skills
• Must be comfortable in high-volume cash handling, Excel, and Microsoft Office
• Ability to learn quickly
• Effective oral communication skills
• Strong interpersonal skill
• Ability to work as part of a team
• Ability to build relationships

Nice To Haves

• Associate or Bachelor Degree in any field preferred

Responsibilities

• Maintain a comprehensive understanding of cannabis; its various forms, its chemical composition, effects, dosing, titrations, methods of consumption, and quality metrics
• Present a professional image in appearance, actions, and words
• Ensure accuracy with all cash handling
• Abide by city and state regulations at all times
• Maintain suitable inventory levels, perform daily inventory audits, and conduct all End of Month Inventory Counts and Reconciliations
• Receive deliveries, build purchase orders, and maintain accurate records
• Develop and maintain relationships with vendors
• Assist with Store Scheduling
• Complete daily and weekly tasks/duties as assigned by the Store Manager(s) and Regional Manager
• Maintain neatness, organization, and overall cleanliness of the entire store
• Attract customers by originating display ideas; following display suggestions or schedules; constructing or assembling display properties; producing merchandise displays in showcases, and on the sales floor
• Effectively and diplomatically handle employee or customer concerns and complaints while interfacing with the Store Manager(s) and the Regional Manager
• Evaluates competition by visiting competing stores; gathering information such as style, quality, and prices of competitive merchandise
• Pre-Screen, interview, and develop a team who are passionate about medical cannabis and the service they provide
• Train store staff by reviewing, revising and implementing training materials; delivering training sessions; understanding the staff needs of the store and build depth on the bench to ensure all Company initiatives can be expedited with ease
• Lead by example through being the ultimate illustration of service, dedication, pace and energy
• Mentor, motivate, elevate and inspire the team through training and performance reviews to ensure the company’s culture and expectations are met and exceeded
• Follow established policies and procedures and execute all company programs for customer service, staff management, patient and visitor management, inventory management, cash handling, state compliance, and safety and security guidelines
• Provide support with various employee initiatives and team building
• Assist with different off and on hour events and specials
• Report all issues or complaints relating to the product to the Store Manager(s) in real-time
• Work closely with the Store Manager(s) to regularly evaluate the performance of the team, sales, products, procedures, and the company brand

Benefits

• Medical
• Dental
• Vision
• Life
• Short- and Long-Term Disability
• Flexible Spending Accounts
• Paid Time Off
• Paid Holidays
• 401(k)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED