Assistant General Manager - Warren's Supper Club

Warren's Supper Club•Chandler, AZ

5d•Onsite

About The Position

Warren's Supper Club blends the timeless sophistication of a classic American steakhouse with the vibrant energy of a modern supper club. Featuring premium hand-cut steaks, fresh seafood, expertly crafted cocktails, curated wine selections, and live entertainment, Warren's delivers a refined dining experience where hospitality, elegance, and culinary excellence take center stage. Our guests expect exceptional service, flawless execution, and memorable evenings, and our leadership team is responsible for delivering that standard every day. We are seeking an experienced, polished, and hospitality-driven Assistant General Manager (AGM) to support the daily operations of our upscale steakhouse and supper club. The ideal candidate is a hands-on leader with a passion for fine dining, team development, guest engagement, and operational excellence. The AGM partners closely with the General Manager to oversee all aspects of restaurant operations, ensuring exceptional guest experiences, financial performance, and adherence to the highest standards of hospitality. At LRW Concepts, we value diverse experiences and believe in second chances. Individuals with prior justice system involvement are encouraged to apply.

Requirements

4+ years of restaurant management experience in an upscale, fine dining, steakhouse, or luxury hospitality environment.
Demonstrated success leading high-performing hospitality teams.
Strong knowledge of food, wine, spirits, and elevated service standards.
Experience managing labor costs, staffing plans, budgets, and operational performance.
Strong leadership, communication, coaching, and problem-solving skills.
Ability to thrive in a fast-paced, high-volume, guest-focused environment.
Proficiency with POS and restaurant management systems, including Toast, Restaurant365 (R365), and OpenTable.
Current ServSafe Manager Certification.
Current ServSafe Alcohol Manager Certification.

Nice To Haves

Bachelor's Degree in Hospitality Management, Business, or a related field.
Experience in a luxury steakhouse, supper club, resort, or fine dining concept.
Wine, sommelier, bourbon, or spirits certifications.
Experience managing live entertainment and private dining operations.

Responsibilities

Assist in overseeing all daily restaurant operations, ensuring exceptional execution of service standards and guest experiences.
Maintain the highest standards of cleanliness, organization, ambiance, and presentation throughout the restaurant.
Ensure compliance with all company policies, health regulations, sanitation standards, and alcohol service requirements.
Support seamless coordination between Front-of-House and Back-of-House operations.
Serve as a visible and engaged leader on the dining room floor during service.
Build meaningful relationships with guests and cultivate a loyal clientele.
Resolve guest concerns with professionalism, urgency, and genuine hospitality.
Ensure every guest receives a memorable fine dining experience that reflects the Warren's brand.
Recruit, hire, train, develop, and retain exceptional hospitality professionals.
Lead pre-shift meetings, coaching sessions, and ongoing training initiatives.
Foster a culture of accountability, teamwork, professionalism, and excellence.
Provide performance coaching and support career growth opportunities for team members.
Support labor management through effective scheduling and staffing practices.
Assist with budgeting, cost controls, inventory management, and financial reporting.
Analyze sales trends and operational metrics to drive profitability and operational efficiency.
Monitor and manage beverage, wine, and food costs to achieve financial goals.
Oversee inventory control processes and ordering procedures.
Maintain strong relationships with vendors and suppliers.
Ensure proper handling, storage, and rotation of all products according to company standards.
Act as the Manager-on-Duty and assume General Manager responsibilities when necessary.
Support strategic planning initiatives and restaurant growth objectives.
Execute special events, private dining experiences, and entertainment-driven programming.