Assistant General Manager (Bilingual Preferred)

Realty Center Management Inc•Denver, CO

3d•Onsite

About The Position

We are a well-established property management company with over 40 years of success, operating across 7 states. Our reputation is built on strong operations, long-term relationships, and a people-first culture. Our average employee tenure is 10+ years—because we invest in our people and create a workplace where you can grow and thrive. If you’re looking for more than just a job, a long-term career with growth, stability, and a great culture, we’d love to meet you. As an Assistant General Manager, you will partner closely with the General Manager to oversee daily hotel operations, team performance, guest satisfaction, and operational execution. You will help lead multiple departments while ensuring the property operates efficiently, profitably, and in alignment with company standards. This role combines hospitality leadership, operational management, financial awareness, guest service excellence, and team development in a fast-paced hotel environment.

Requirements

Strong hospitality leadership and operational management skills
Excellent customer service and service recovery abilities
Strong communication, organization, and problem-solving skills
Ability to lead teams in a fast-paced environment
Financial awareness and operational decision-making ability
Professional judgment and accountability
Strong attention to detail and operational consistency
Ability to motivate, coach, and develop associates
High School Diploma or GED required
Experience with hospitality operations, guest services, and team leadership required
Basic understanding of business operations and financial principles

Nice To Haves

Bilingual English/Spanish communication skills preferred
Leasing or property management experience preferred
4–5 years of hotel or hospitality experience preferred
At least 3 years of supervisory or management experience preferred
Ability to read and understand financial statements preferred

Responsibilities

Support and oversee daily hotel operations across front desk, housekeeping, guest services, leasing support (if applicable), and operational departments
Assist the General Manager with implementing operational policies, service standards, and performance expectations
Serve as acting operational leader in the absence of the General Manager
Promote accountability, professionalism, and service excellence across all departments
Maintain a hospitality-driven environment focused on exceptional guest and resident experiences
Respond to escalated concerns and service recovery situations with professionalism, urgency, and sound judgment
Support a culture of responsive, friendly, and solution-oriented customer service
Ensure operational teams consistently meet presentation and service expectations
Recruit, interview, onboard, train, and support team members across operational departments
Provide coaching, feedback, and ongoing performance development
Support scheduling, staffing coordination, and operational coverage needs
Promote a collaborative and high-performing workplace culture
Support financial operations including deposits, reporting, lease administration, delinquency tracking, and operational documentation
Assist with monthly closeout procedures and operational record accuracy
Support occupancy, leasing, and renewal efforts where applicable
Monitor operational efficiency and support profitability goals through effective decision-making
Maintain curb appeal, show units, and tour paths
Ensure compliance with company policies, operational procedures, and applicable safety regulations
Oversee quality assurance efforts across housekeeping, maintenance coordination, and guest-facing operations
Monitor operational workflows and identify opportunities for improvement
Maintain organization, accuracy, and accountability across operational systems and documentation
Provide clear direction and communication to associates and leadership teams
Handle operational challenges calmly and effectively in fast-paced environments
Support service recovery efforts and operational issue resolution
Assist with special projects and additional operational responsibilities as assigned