Assistant General Manager

Wawa, Inc.•Lebanon, OH

1d•Onsite

About The Position

As an Assistant General Manager (AGM), you’re a hands-on leader who plays a key role in daily operations, team development, and driving results. This includes overseeing business performance and profitability, and leading the hiring, training, and growth of Customer Service Associates, making you central to the store’s success. Wawa operates a chain of convenience retail stores located in Pennsylvania, New Jersey, Delaware, Maryland, Virginia, Florida, Alabama, North Carolina and Washington D.C. Today, Wawa is your all day, every day stop for fresh, built-to-order foods, beverages, coffee, fuel services, and surcharge-free ATMs. The company is committed to making every day a little more fulfilling—one smile, hoagie, and experience at a time. Wawa is invested in giving its Associates the encouragement they need to take flight, providing flexibility and support to create an environment where everyone can thrive. Guided by a commitment to community, Wawa Associates take pride in putting people first, making days brighter, and bringing joy to friends and neighbors through opportunities such as volunteering, charitable giving, and events, extending care beyond the workplace to build stronger neighborhoods and long-lasting relationships.

Requirements

High School Diploma or GED equivalent
Flexible availability to work various shifts, including weekends, and holidays, to meet business needs
Strong background in store operations, including staffing, training, performance management, sales building, scheduling, and expense control
Ability to implement change and drive results through effective execution
Excellent communication, relationship building and interpersonal skills

Nice To Haves

Proven leadership experience, ideally in food service or retail environments is a plus

Responsibilities

Ensure every customer leaves satisfied by gathering feedback, solving problems, and maintaining a smooth and friendly Wawa experience.
Execute quality and engaged training for Customer Service Associates to ensure they feel confident and capable of meeting Wawa’s safety, quality and operational standards.
Support hiring, onboarding, coaching, recognizing and motivating the team to consistently perform their best every day.
Coordinate schedules and daily tasks to keep operations running efficiently.
Monitor store performance—review reports, manage shrink, and identify opportunities for improvement.
Monitor trends and proactively collaborate with peers to develop action plans that drive optimal results.