Assistant General Manager

MCR Hotels • Glen Allen, VA

11d • Onsite

About The Position

The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests. This role focuses on ensuring guest satisfaction through spotless cleanliness, product consistency and quality, and strong teamwork. The Assistant General Manager is responsible for daily supervision, training, shift management, culture building, and ensuring adherence to all brand and MCR standards.

Requirements

• Must have a positive attitude and willingness to learn (Can-Do Attitude).
• Must be able to understand and follow established guidelines and procedures.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations and maintain composure and objectivity under pressure.
• Must be effective at listening to, understanding, clarifying, and resolving concerns and issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.
• Must be attentive to detail and meet deadlines.
• Must be proficient in Windows operating systems, company-approved spreadsheets and word processing.
• Must be able to convey information and ideas clearly (Communication Skills).
• Leads team members to always provide friendly service with a smile to guests (Hospitality and Guest Service).
• Must meet the legal age to serve alcoholic beverages (at select properties).
• A valid Driver's License is required.
• Basic market knowledge.
• Must be 18 years of age or older.
• Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays.
• Read, write, understand and communicate with others effectively using the English language.
• Read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals.
• Write routine reports, correspondence, business letters, summaries, and reports in English.
• Ability to speak effectively in English before groups such as customers or employees.
• Read and interpret business records and statistical reports in English.

Nice To Haves

• Bachelor’s or Associate’s Degree Preferred.
• Previous supervisory experience preferred.
• Progressive experience in the hospitality, hotel, restaurant, or service industry, including Rooms and Food & Beverage departments preferred.

Responsibilities

• Conduct daily walks of guest rooms and public spaces to ensure friendly service, cleanliness, and proper working order of mechanical equipment.
• Inspect all rooms daily and confirm adherence to cleanliness standards.
• Provide one-on-one training to new team members on service and checklist expectations.
• Verify that Guest Service team members are actively providing friendly service and meeting guest needs.
• Greet guests with a smile and provide supervision during peak check-in/check-out times and meal periods.
• Foster an environment of happy team members and happy guests.
• Assist in completing required inventory counts.
• Aid in the onboarding process for new team members.
• Support the General Manager in reviewing team member time clock punches.
• Ensure Daily Summary and Night Audit processes are completed according to policy.
• Start and complete shift handover reports on each shift, and upload required daily reports.
• Ensure all purchases go through the correct purchase order process and are submitted through the approved accounts payable system using MCR approved vendors.
• Process and/or accrue all invoices to the proper time period.
• Oversee adherence to all brand standards approved by MCR, including conducting self-audits and making necessary corrections.
• Certify that all fire and life safety inspections are current and/or up to date, and correct any deficiencies.
• Review service or delivery failures and ensure they are properly escalated.
• Confirm that preventative maintenance tasks have been performed and checked for quality and consistency.
• Ensure all team members adhere to their established work schedules and cover open department head positions when necessary.
• Displace shifts in departments weekly as determined by the hotel schedule and in the event of a line-level shift call-out.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree