Assistant General Manager

Schweiger Dermatology Group • Boca Raton, FL

10d • $55,000 - $60,000 • Onsite

About The Position

Schweiger is a leading dermatology practice with a significant national presence, offering comprehensive medical, cosmetic, and surgical dermatology and allergy services. The company is dedicated to creating the Ultimate Patient Experience and a positive work environment. Schweiger has been recognized for its rapid growth and has received Great Place to Work certification. This full-time Assistant General Manager position is based in our Boca Raton, FL office and is responsible for overseeing the office, its teams, and operational processes to enhance performance and build a capable team.

Requirements

• 2+ years as a Medical Assistant/RN role with Leadership Experience
• Ability to Take Initiative
• Strong Communication Skills
• Experience with EMR
• Strong Problem-Solving Skills
• Working knowledge of HIPAA & OSHA compliance

Nice To Haves

• Understanding of MA and PC roles sufficient to fill in as needed
• Experience with Mohs surgery operations (if applicable to the office)

Responsibilities

• Develop a high-performing team that delivers excellent operational outcomes and processes.
• Foster a positive culture with a high Net Promoter Score (NPS) for providers and staff.
• Act as a stable operations leader, achieving Key Performance Indicators (KPIs) such as financial collections, no-show rates, and provider utilization.
• Optimize operational processes to meet goals, including staffing percentages and budget adherence.
• Collaborate effectively with other company departments and teams to achieve successful results.
• Drive key change and transformation initiatives aligned with organizational strategic goals.
• Audit Standard Operating Procedures (SOPs) and ensure compliance at all office levels.
• Support providers and coach/develop staff to ensure they are high performers.
• Hold the team accountable for C.A.R.E Core Habits.
• Build a capable and competent office team in collaboration with various departments (Operations, HR, Billing, Accounting, IT, Marketing, PSC, providers, and other offices).
• Develop the office team cost-effectively and build a knowledge base across all disciplines.
• Provide a strong culture of continued education and training for all staff members.
• Manage, develop, and coach Practice Coordinators (PCs) and Medical Assistants (MAs).
• Ensure strong accountability for office SOP compliance through consistent auditing and follow-through.
• Achieve monthly office goals set forth by the General Manager (GM) Report and KPIs.
• Track financial and patient satisfaction goals, including no-show rates, financial balance collection, inventory tracking, auditing check-in/check-out procedures, patient satisfaction, and follow-up rates.
• Ensure staffing, medical supplies, and office supplies meet or are below plan.
• Promote a culture of positivity and contribute to the company's long-term sustainability.
• Obtain high levels of patient satisfaction, aiming for a Net Promoter Score (NPS) above 82 or a specific office goal.
• Respond daily to NPS results for promoter and detractor scores.
• Review NPS themes per office and provider team, implementing action plans as needed.
• Ensure all patient messages are resolved within 24 hours, with daily updates until resolution.
• Achieve and maintain high external review ratings (e.g., 15 4/5 Star reviews on Yelp/Google).
• Ensure smooth office operations and site-level autonomy.
• Minimize provider and staff complaints.
• Enable the office to run autonomously daily, with most problems resolved independently.
• Create a positive and respectful office environment.
• Ensure all biopsies or labs from over two weeks ago are closed out and acted upon.
• Reconcile collections and manage deposits per SOP.
• Understand MA and PC roles sufficiently to fill in as needed.
• Maintain regular communication with providers and involve them in office decisions for team alignment.
• Ensure all office appointments for two days ahead are checked for accuracy and corrected if inaccurately scheduled.
• Assist in staff scheduling management and provider scheduling data entry for payroll.
• Assist in staff recruitment and interviews.
• Provide AGM support at other offices in the geographical region if needed.
• For offices with Mohs surgery: ensure Mohs cases are done in-house through provider-provider referrals unless otherwise requested, maintain up-to-date CLIA certification and lab directorship, ensure Mohs staff are properly credentialed and trained, and set up post-care concerns for Mohs to go directly to the surgeon.
• Perform other duties as assigned by the supervisor.

Benefits

• Medical (Virtual Care included)
• HSA/FSA
• Dental
• Vision
• 401K
• Company Sponsored Short Term Disability (Only applicable for non-California employee)
• Pre-tax savings for public transit commuters
• Personal holiday for your birthday
• Employee discounts on Schweiger skin care products & cosmetic services

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed