Assistant General Manager

RHWS037•Mt Kisco, NY

14d•Onsite

About The Position

The Assistant General Manager for this studio functions as the primary on-site leader, since the General Manager oversees two locations. You are the face of this studio — present five days a week (including at least one weekend day), setting the energy on the floor, driving sales, and ensuring every client and team member feels your impact! This is a role for someone who wants real ownership of a studio's day-to-day success. As Assistant General Manager of our Park Slope studio, you'll serve as the primary in-studio leader, present five days a week to drive sales performance, develop the front-of-house team, and deliver an exceptional client experience. While you'll partner closely with the General Manager on strategy and goals, you'll own the daily execution — setting the pace on the floor, coaching Hyper Wellness Reps through real-time feedback and role plays, and personally modeling the hospitality and sales approach you expect from your team.

Requirements

Proven track record in sales, ideally selling memberships, services, or in a consultative retail environment (required).
1+ year of management or team leadership experience (required).
High energy, coachable, and comfortable leading from the front of the house.
Strong de-escalation and communication skills (written and verbal).
Intermediate computer proficiency and ability to multi-task across client and staff needs.
High School Diploma or equivalent (required).

Nice To Haves

4+ years of customer-facing experience (preferred).

Responsibilities

Own the studio's daily sales rhythm — personally selling memberships and services while coaching Reps to do the same.
Run sales role plays, objection-handling sessions, and real-time floor coaching to sharpen the team's closing skills.
Drive KPI achievement across membership sales, service bookings, and retention metrics.
Partner with the GM to set and track daily, weekly, and monthly sales goals.
Serve as the front-of-house captain — setting the energy, pace, and professional standard for every shift.
Coach, mentor, and develop Hyper Wellness Reps through regular feedback, recognition, and structured training.
Lead pre-shift meetings, maintain high team morale, and foster a culture of accountability and growth.
Build the team's hospitality instincts so that five-star service is second nature, not a checklist.
Model Restore's hospitality standards in every client interaction.
Support membership engagement, retention, and issue resolution.
Proactively de-escalate and resolve client concerns before they escalate.
Maintain in-depth knowledge of therapies, pricing, and compliance to coach staff with confidence.
Ensure the studio is consistently clean, safe, welcoming, and on-brand.
Assist in executing marketing and operational initiatives alongside the GM.

Benefits

Health insurance
Opportunity for advancement
Paid time off
Vision insurance
Wellness resources
401(k)
Bonus based on performance
Dental insurance
Medical, dental, vision, disability, and life insurance
Paid time off (PTO): Available for Full-Time team staff.
Wellness Perks: Complimentary and discounted Restore services.
Retirement: 401k plan.
Compensation: Monthly Bonus plans.
Career Growth: Pathways to advance within Restore's leadership structure.
Pioneering Wellness: Work for an industry leader shaping the future of wellness.
Real Ownership: Function as the primary in-studio leader with day-to-day impact on both clients and employees.
Innovation & Collaboration: Operate in a dynamic environment that values teamwork and creativity.
Employee Wellness: Enjoy complimentary access to Restore's therapies.
Career Growth: Step into leadership development opportunities within a rapidly expanding company.