Assistant General Manager

Yugo•Charleston, SC

11d•Onsite

About The Position

Yugo is seeking an Assistant General Manager to join their team in Charleston, SC. This role is crucial in ensuring smooth operations and enhancing the student living experience. The Assistant General Manager will leverage expertise in leasing, resident relations, marketing, and budgeting to support the team in delivering excellent property performance while maintaining a vibrant and welcoming environment for residents.

Requirements

High school diploma, GED or equivalent, preferred. In lieu of degree, equivalent experience in residential properties, rental operations, or related business operations is required.
Minimum of one year of experience, preferably in residential properties, rental operations, or related business operations required.
Relevant experience working at a property, even better at a university/college
Entrata experience, or relevant rental software experience
Strong interpersonal and communication skills, including the ability to build and maintain quality relationships
Strong customer service skills, ability to manage difficult or emotional customer and staff situations, responds promptly to customer needs and quickly responds to service requests
Carbon Literacy Certification or willingness to undertake training

Responsibilities

Maintain accurate resident records, process rent payments and ensure timely collection of all fees.
Oversee lease renewals, resident retention efforts, and the eviction process according to company policies.
Manage invoices and deposits, ensuring financial accuracy and compliance with procedures.
Lead and guide the leasing and marketing efforts, conducting property tours, and engaging prospective residents.
Coordinate marketing initiatives and track market trends to remain competitive in pricing and amenities.
Ensure excellent customer service by addressing resident service requests, conducting follow-ups, and maintaining a positive community atmosphere.
Oversee vendor management and ensure all property service needs are met.
Maintain property standards through regular inspections and addressing any operational needs.
Assist with preparing and reviewing reports on move-outs, occupancy rates, and leasing activity.
Organize and maintain lease paperwork, ensuring accuracy and compliance during move-ins and move-outs.
Comply with all state, federal, and company policies, including Fair Housing regulations.
Assist with managing the team, leading regular meetings, and driving community goals.
Ensure office and model units are always presentable, fostering a welcoming environment for prospects.