Assistant General Manager

MTM•Phoenix, AZ

22h•Onsite

About The Position

At MTM, we are not just colleagues; we are collaborators on a shared mission; communities without barriers. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you! The Assistant General Manager works in collaboration with operations, corporate support departments, independent contractors and transportation providers to ensure the most appropriate and cost-effective delivery of safe and efficient transportation services. Will act as an internal liaison in conjunction with the General Manager between departments and Clients to ensure that the location is fully compliant with all contractual requirements. Position will be onsite daily: 4525 E University Dr. Phoenix, AZ 85034

Requirements

High school diploma or G.E.D. equivalent
Bachelor’s Degree (or equivalent combination of education and experience) in a related field
At least 5 years’ experience managing in the Transit industry
At least 3 years’ experience supervising and monitoring the delivery of contractual services
Thorough knowledge of ADA, DOT, FTA regulations
Excellent interpersonal skills and ability to work with both internal and external stakeholders
Maintain in-depth knowledge of Transportation related operations
Knowledge of Transit routing systems
Extensive analytical and proven data analysis methods
Exceptional interpretation and problem-solving skills
Ability to administer difficult conversation and facilitate coaching sessions
Ability to schedule, organize and prioritize multiple tasks
Extensive knowledge of budget and cost analysis
Ability to evaluate and resolve problems/issues in a constructive manner
Moderate to advanced computer skills
Ability to maintain high level of confidentiality
Extensive knowledge of how to establish key processes and procedures

Nice To Haves

Prior contract and or project management experience preferred

Responsibilities

Provide daily guidance and coaching for direct reports; monitor performance
Provide contract oversight and facilitation of Client needs with anticipation of growth
Ensure most appropriate and cost-effective transportation services are provided
Continually analyze program needs and productivity and propose potential adjustments to staffing and resources to ensure cost effectiveness
Maintain general knowledge of contract and awareness of changes
Identifying potential risk and develop resolution processes
Act as a liaison between AAA and the Client to address any concerns or issues that may arise and do so in a timely manner
Assist with the oversight of Safety, Training and Vehicle Maintenance programs
Assist and monitor employee training and development
Assist with the continuing development of a relationship with the Client to ensure exceptional customer service needs and problem resolution processes are in place
Thorough understanding of AAA policies and employee handbook guidelines
Maintain a “Safety First” attitude with the Client and personnel
Maintain knowledge of local climate needs and issues pertaining to the passenger transportation industry
Thorough understanding of ridership policies to ensure smooth transportation services
Assist with oversight and maintaining all employee and vehicle files in accordance with FTA and DOT guidelines
Assist with the oversight and maintain thorough knowledge of AAA departments and compliance programs within each
Organize, coordinate and lead special projects as needed
Perform additional duties as assigned or required