Assistant General Manager (55976)
Providence Hospitality Group•Hot Springs, AR
•Onsite
About The Position
Providence Hospitality Partners is seeking an Assistant General Manager to manage the day-to-day operations of the hotel while supporting the General Manager in providing overall leadership. The role focuses on delivering outstanding customer service and financial profitability, fostering a corporate culture that values teamwork, a strong work ethic, service to others, and personal balance.
Requirements
- Bachelor's degree from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience
- At least two years of experience as an Assistant General Manager at a similar size and type of hotel
- Demonstrated strengths in teambuilding and leadership skills
- Supervisory experience or demonstrated willingness, desire, and ability to supervise with aptitude for coaching, mentoring, training, and developing employee performance
- Demonstrated ability to lead and motivate employees with confidence in work processes and goals
- Strong written, verbal, and interpersonal communications skills including ability to listen attentively and to communicate information clearly and effectively
- Demonstrated interpersonal, collaborative, and relationship-building skills; ability to interact positively with employees at various levels across the company and customers
Nice To Haves
- Willingness and desire to create a team learning environment and to foster a positive, fulfilling work environment
- Willingness to assist teammates in order to achieve departmental goals
Responsibilities
- Responsible for all day-to-day operations of the hotel
- Ensure the satisfaction of our guests
- Maintain brand standards and hotel compliance
- Oversee all hotel operations including front desk, sales and marketing, accounting, human resources, revenue management, housekeeping, maintenance, and safety and security
- Plan, organize, facilitate and/or participate in various hotel and department meetings
- Develop and implement plans that improve guest satisfaction and employee satisfaction
- Monitor service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements
- Identify operational performance, productivity and efficiency gaps and develop measures to correct those deficiencies
- Support assigned departments to achieve financial/business plan goals and expectations in accordance with established operating budget, monitoring progress monthly and implementing controls for expense management
- Minimize risk and oversee loss prevention measures in the areas of safety of guests and associates and security of the hotel and property and in accordance with state, federal and company policies
- Performs other related duties as assigned by the General Manager
- Directly supervises employees within the department(s)
- Indirectly supervises employees within the department(s)
- Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
- Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
Benefits
- Medical, Dental, and Vision Insurance
- Company paid Basic Life and AD&D Insurance
- 401(k) with Company match
- Paid Time Off and State required Sick Pay
- 8 Paid Holidays
- Hotel discounts by brand
- Voluntary Short-Term and Long-Term Disability
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What This Job Offers
Job Type
Full-time
Career Level
Manager
