Assistant General Manager
About The Position
The Assistant General Manager is a full-time, on-site role located at the Residence Inn by Marriott in Traverse City, MI. This position supports the General Manager in overseeing daily hotel operations, including front desk, housekeeping, and food and beverage services, to ensure a high level of guest satisfaction and adherence to brand standards. The Assistant General Manager monitors staffing levels, assists with scheduling, and helps train and coach team members to deliver consistent, friendly, and efficient service. The role also focuses on compliance with safety, security, and quality guidelines. In addition, the Assistant General Manager helps resolve guest issues, coordinates special requests, and collaborates with local partners to enhance the guest experience.
Requirements
- Experience in hotel or hospitality operations management, preferably in an extended-stay or select-service environment.
- Strong leadership abilities, including team supervision, coaching, and performance management skills.
- Proficiency in guest service, conflict resolution, and effective communication with guests, team members, and stakeholders.
- Basic understanding of budgeting, revenue management, and cost control in a hotel or service-focused setting.
- Ability to prioritize tasks, manage time efficiently, and maintain attention to detail in a fast-paced environment.
- Comfort with hotel property management systems and common office software; willingness to learn new tools as needed.
- Availability to work a flexible schedule, including mornings, evenings, weekends, and holidays based on business needs.
- High school diploma or equivalent required.
Nice To Haves
- Post-secondary education in hospitality, business, or a related field is preferred.
- Previous supervisory or assistant management experience in hospitality or a similar customer-facing industry is highly beneficial.
Responsibilities
- Overseeing daily hotel operations, including front desk, housekeeping, and food and beverage services.
- Ensuring a high level of guest satisfaction and adherence to brand standards.
- Monitoring staffing levels.
- Assisting with scheduling.
- Training and coaching team members to deliver consistent, friendly, and efficient service.
- Ensuring compliance with safety, security, and quality guidelines.
- Resolving guest issues.
- Coordinating special requests.
- Collaborating with local partners to enhance the guest experience.
Benefits
- Health insurance offerings
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
