Assistant General Manager

Lodgco Hospitality • Ann Arbor, MI

32d • Onsite

About The Position

Elevate your hospitality career with an exciting opportunity at the Hampton Inn & Suites - Grand Rapids Downtown! We are looking for a dedicated Assistant General Manager to assist in overseeing all hotel operations alongside the General Manager. If you are a seasoned hotel professional who thrives on providing exceptional guest service and excels as a leader, we would love to connect with you!

Requirements

• 2-3 years of hotel experience, preferably in a supervisor role
• Valid driver’s license and safe driving record
• Satisfactory criminal background screening required
• Professional references
• Strong Leadership and Teamwork abilities
• Communication both verbal and written
• Computer software skills
• Time management and problem solving skills
• Self-motivated, well organized, and goal-oriented

Nice To Haves

• Hospitality degree

Responsibilities

• Act as “Manager on Duty” and be responsible for hotel operation in the absences of the General Manager
• Assist General Manager with all hotel, administrative, and human resources duties
• Analyze and resolve work problems to achieve work-related goals
• Participate in all revenue management decisions and hold staff accountable for achieving revenue goals
• Ensure all Front Desk employees are adhering to rate and credit policies and procedures
• Knowledge of brand operating systems
• Assist with daily credit report; review the bucket, and all A/R accounts
• Maintain online ordering of food, housekeeping, maintenance supplies, etc.
• Assist sales manager in actively selling the hotel to groups, meetings, and extended stay guests
• Review discrepancy reports daily and take necessary steps to resolve and eliminate discrepancies
• Set up controls (i.e. overtime, safety deposit boxes, master keys, banks, etc.) and audit them on a regular basis to ensure the accuracy and completeness
• Knowledge of all emergency procedures and how to act on them.
• Assist in ensuring staff continues to learn the importance of excellent guest service and implement training programs
• Report any unusual occurrences or requests to General Manager immediately

Benefits

• Career development & work-life balance
• Paid time off
• Travel and hotel discounts
• Health, dental, & vision insurance
• 401(k) with company match
• Bonus Potential

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed