Assistant General Manager 3 (On-site)

Recruitment Team•New York, NY

1d•$85,000 - $100,000•Onsite

About The Position

C+C Apartment Management LLC is a recognized industry leader in management and real estate operations, managing over 23,000 residential dwelling units across approximately 400 multi-family buildings in the New York Tri-state area. The company's portfolio includes market rate, mixed market rate, affordable, and full tax credit/affordable properties. C+C's mission is to provide exceptional property management services tailored to the diverse needs of residents, the local community, government and financing agencies, and property owners. They offer a comprehensive suite of management services aimed at enhancing property revenue, cost control, maintenance, financial reporting, and resident relations.

Requirements

Bachelor’s degree preferred or a combination of work experience, education and professional designations, certifications.
3+ years of experience in Property Management Operational role(s) with a college degree -or- 4+ years of experience in direct APM/AGM role at similar scale/scope properties (without a college degree).
Proficiency in Microsoft Office applications.
Proficiency in Yardi required.
Experience in residential housing (market-rate and/or affordable) and regulatory compliance.
Strong understanding of Building Finance and PM-specific Financial Reporting.
Strong understanding of Regulatory Compliance (Rent-Stabilization/Fair Housing/Section 8, etc.).
Building system knowledge required.
Project management experience.
Exemplary customer service skills.
Ability to complete tasks/projects on-time.

Nice To Haves

RAM, ARM, AHM, LIHTC and CPM certifications.

Responsibilities

Assisting the General Manager (GM) in overseeing all operational aspects at a particular development/asset.
Assuming partial operational control of the asset in the absence of the GM.
Supporting the GM with the implementation of regulatory compliance efforts and leasing coordinated efforts, including continuous occupancy management and logistical coordination of move-ins/vacates/turnover.
Overseeing and implementing site-specific operational policies and procedures to ensure maximum performance by all employees.
Supporting and effectively managing on-site LIHTC and/or Section 8 administration and compliance.
Overseeing payroll and paid time off for site-employees, and monitoring staff overtime.
Planning, executing, and enforcing site-specific operational policies and procedures to ensure maximum performance by all employees.
Oversight and follow-up on all violations issued by City, State and Federal agencies.
Procuring all vendors, services, and necessary materials transparently and in accordance with C&C policies and procedures, ensuring spending aligns with budget projections, and actively reviewing and approving invoices.
Mitigation and aggregation of pre-acquisition Housing Quality Standards (HQS) violations, including uploading completed NE-2 forms onto the Division of Tenant Resources (DTR) portal.
Overseeing implementation and effectuation of all resident A/R collections and legal arrears process.
Oversight of rent collection and resident arrears outreach following guidelines issued by NYCHA, as applicable.
Working with counsel and other parties on tenant arrears, insurance matters, and other legal issues as they arise.
Actively pursuing tenant arrears and initiating non-payment proceedings.
Overseeing BAEZ (mold survey & remediation) mitigation and reporting process as required by NYCHA reporting requirements.
Closely monitoring and supervising staff responsible for all trackers required by C&C management, NYCHA, government entities, partners, etc.
Overseeing the coordination with Builders on construction and resident relocation, as applicable.
Historical tracking and monitoring of monthly resident outreach notifications, working closely with social services, community affairs, and community leader teams.
Preparing and submitting NYCHA-related reports no later than the 5th of each month as a NYCHA requirement.
Working closely with Development + L+M Builders teams as well as interfacing with related partners, stakeholders, and ownership groups.
Enacting and enforcing organizational initiatives/SOPs.
Closely monitoring performance of direct reports and coordinating with HR on progressive disciplinary measures.
Playing a critical role with development team(s) in executing both short- and long-term initiatives/strategies across both the residential and retail components.
Overseeing incident reporting efforts, ensuring all parties (site-security, leadership, insurance, and legal teams) are engaged, and details are properly recorded.
Managing the violation process until completion.
Overseeing and ensuring that all CAM charges/allocations, multi-entity cost-sharing allocations, AR/AP, MOR variance explanations, operating and CAPEX budget preparation are effectively handled.
Supporting the leasing team on any/all renewal, lease termination, and/or lease negotiations.
Liaising with Community Affairs to ensure resident feedback is incorporated into property operations and supporting any/all L+M/C&C Community Affairs initiatives, with the social services team/agencies to support the at-risk residential population and residents as needed.
Maintaining full accountability and playing a direct leadership role in supervising agency-specific regular inspections (i.e., REAC, MOR, API, etc.).
Working closely and collaborating with the Asset Management team as well as any/all partners, stakeholders, and co-developers to drive additional value and control expenditures.
Managing all CAPEX projects, working closely with AM, builder’s group, and RM on bidding/leveling and execution of contract documents.
Managing retail/commercial operations pursuant to the lease agreements.
Managing the unit turnover process, including bid-leveling, estimating, and awarding processes.
Strategizing and logistically coordinating (operationalizing) major projects/initiatives and/or PILOT programs as trend-setters for the larger portfolio.
Engaging and serving as direct point of contact for Agency Officials/Representatives (i.e., HPD, HCR, DCA, NHA, HMFA, ESDC, HUD, NYCHA etc.).
Coordinating BBRI, OCAF, MU2M efforts, at times directly handling the submissions.
Conducting property inspections to verify work performed by maintenance staff and identify areas that may need additional attention.
Ensuring that staff are trained in all required applications and other tools required to perform their duties, confirming that staff understand their roles and responsibilities and can achieve desired results.
Attending Tenant Association meetings as necessary.
Working closely with the security team on security-related initiatives.