Assistant General Manager - Avid Hotel Madison

Avid Hotel By IHG•Madison, AL

8h•$40,000 - $45,000•Onsite

About The Position

Shivaay Group LLC is seeking an experienced leader for an Assistant Management position at Avid Hotel Madison. The ideal candidate will be a strong, bright individual with a unique personality, excellent communication and guest service skills, and strong leadership abilities to build a phenomenal team. This role offers significant opportunities for advancement within the hospitality industry. As a supervisor, you will be required to understand all hotel departments to effectively guide staff. This position is crucial to the company's growth, and the Assistant General Manager will be fully accountable for all departments and staff, expected to handle private and secure personal information, and uphold all company policies.

Requirements

Must be authorized to work in the US.
Must have reliable transportation.
Bachelor’s degree in Hospitality Management or similar degree or an equivalent combination of education and experience.
Hotel operations experience, including knowledge of all applicable laws, ordinances, regulations, and requirements of federal, state, and municipal authority.
Minimum 2 years’ experience in Customer Service.
Willing to work on weekends and holidays.
Willing to do heavy lifting.
Must be willing to go under background check.
Must be 21 years of age.
Hotel customer service experience is required.
Ability to manage guest and staff in every situation including complaints in a calm and professional manner.
Communication skills and excellent phone etiquette.
Ability to work flexible hours and days, including weekends and holidays.
Capable of working in a fast-paced work environment, alone and with others.
Knowledge of the front desk operating system or willing to train.

Nice To Haves

Bilingual or Multilingual skills (if applicable) are a plus.
Additional hotel experience is a plus.

Responsibilities

Overseeing all training, disciplinary actions, coaching, scheduling, and team progress.
Assisting the General Manager with action items, guest scores, team morale, sales, and other necessary tasks.
Taking action, giving full effort, and working towards company progression.
Managing guest relations, responding quickly to resolve issues under pressure, and making strategic decisions.
Assisting in interviewing, hiring, and termination processes.
Overseeing all staff and ensuring brand standards and company policies are upheld.
Being available 24/7 on call, with shifts varying based on hotel needs, staffing shortages, or coverage requirements.
Remaining unbiased and indifferent in all scenarios and situations.
Assisting guests with any needs or requests.
Managing and assisting staff.
Greeting guests in a friendly and professional manner.
Resolving guest issues and complaints in a timely manner.
Conducting property walks as needed.