Assistant General Manager - Amsterdam
About The Position
Salt & Straw is seeking an Assistant General Manager for their New York City location. This full-time role offers a competitive hourly wage plus quarterly bonus potential. The company emphasizes innovation, connection, and creating joyful experiences through ice cream. The Assistant General Manager will support the General Manager in overseeing daily retail and food service operations, focusing on people leadership, operational execution, and guest experience in a fast-paced environment. This role involves fostering an engaging and inclusive shop culture, driving operational excellence, and contributing to the shop's success as a neighborhood destination.
Requirements
- High school diploma/GED
- 2+ years of food service, fast-casual dining, or hospitality experience
- 18+ months of progressive leadership experience
- Experience leading teams of 10+ Team Members in a high-volume environment
- Ability to coach, develop, and support people with clarity and care
- Excited to grow into greater leadership responsibility
- 18+ years of age
- Available to work evenings, weekends, and holidays
Responsibilities
- Partner with the GM to achieve operational, cultural, and financial goals
- Lead shifts, ensuring smooth operations and exceptional guest experiences
- Plan and execute daily shift schedules, task assignments, and team safety
- Coach, mentor, and provide feedback to Team Members, Shift Coordinators, and Scoopers
- Support recruiting, hiring, onboarding, training, and retention of a high-performing team
- Manage cash transactions, inventory, and ensure product quality and food safety
- Assist with payroll, supplies, shop communications, and daily documentation
- Monitor labor and sales performance and support monthly P&L insights
- Partner on maintenance needs and vendor communications
- Deliver memorable hospitality, share flavor stories, and resolve guest concerns
- Step into team roles as needed and participate in community events
Benefits
- Competitive pay
- Performance Bonus Plan
- Optional earned wages access
- 401(k) match with 50% company match up to 1% of your salary after three months
- Medical, dental & vision insurance options starting your first month
- Paid Time Off: Start with 2 weeks PTO, grows from there
- Paid Holidays: 12 paid holidays/year
- Paid Sick Time
- Two Days Off in a Row
- Mental Health Support: On-demand access 24/7/365 for you and your family
- Educational Support: Up to $1,800/year to support your learning goals
- Team Discount: 30% off
- Pet Insurance
- Flexible Spending Accounts
- Accident & Critical Illness Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
