Assistant General Manager
Harwich Port Heating and Cooling•Harwich, MA
•$95,000 - $120,000•Onsite
About The Position
The Assistant General Manager (AGM) supports the General Manager (GM) in overseeing the daily operations of the Company, ensuring efficiency, profitability, and top-tier customer service. This role involves managing staff, optimizing workflows, overseeing financial performance, and ensuring compliance with industry regulations.
Requirements
- 3-7+ years in HVAC operations or management.
- Strong leadership and team management skills.
- Understanding of HVAC systems, service processes, and industry standards.
- Excellent problem-solving and conflict resolution skills.
- Experience with budgeting, pricing, and profitability analysis.
- Proficiency in CRM software, scheduling systems, and Microsoft Office Suite.
Nice To Haves
- Bachelor’s degree in business, management, or HVAC-related field.
Responsibilities
- Oversee daily HVAC operations, including scheduling and job assignments.
- Support field technicians, office staff, and customer service representatives.
- Implement operational procedures to improve efficiency and service quality.
- Ensure excellent customer service and address escalated customer issues.
- Build and maintain strong relationships with clients, contractors, and vendors.
- Monitor customer feedback and implement improvements to enhance satisfaction.
- Assist in budgeting, financial reporting, and cost control.
- Support sales efforts by tracking leads, assisting with estimates, and following up on proposals.
- Identify opportunities to grow service agreements and increase revenue.
- Ensure company adherence to HVAC industry regulations, permits, and safety guidelines.
- Maintain a safe work environment and ensure OSHA compliance.
- Stay up to date on local, state, and federal HVAC regulations.
- Monitor inventory levels and coordinate with suppliers for parts and equipment.
- Negotiate with vendors to secure the best pricing and terms.
- Manage fleet and equipment maintenance to ensure operational efficiency.
- Assist in hiring, training, and retaining top HVAC talent.
- Conduct performance evaluations and provide ongoing coaching and support.
- Foster a team-oriented culture and improve employee engagement.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
