Assistant General Manager
About The Position
The Assistant General Manager (AGM) plays a crucial role in driving sales, ensuring exceptional customer service, and managing store operations. This position involves analyzing financial statements, managing services for both DIY and DIFM customers, and achieving sales goals. The AGM is responsible for overseeing daily operations as the manager on duty, including coaching team members, managing floor and phone activities, assigning tasks, ensuring safety, and handling opening/closing duties. They are also involved in the weekly scheduling process and training team members on various operational procedures, systems, and diagnostic equipment.
Requirements
- Friendly communication skills.
- Ability to locate and stock parts.
- Safety knowledge and skills.
- Parts and automotive system knowledge skills.
- ASE P2 certified or ASE ready equivalent.
- Ability to execute and train advanced solution, project and product quality recommendations.
- Ability to source from numerous places including special order, FDO, second source, etc.
- Ability to execute and train all store operational processes and procedures, and testing and diagnostic equipment for DIY services.
- Ability to execute and train inventory systems and store equipment.
- Ability to execute and train POS and Parts lookup systems.
- Working knowledge of automotive systems preferred.
- Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and upper management.
- Use Microsoft software effectively (Word, Excel required – PowerPoint preferred).
- Calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percent.
- Ability to review and analyze business reports, such as profit and loss statement (P&L).
- Hold others accountable, inspect work quality and give feedback in a way that is inspiring.
- Ability to work an assortment of days, evenings, and weekends as needed.
- 2-3 years of experience managing a team of 10 – 20 Team Members in a fast-paced and highly dynamic retail environment.
- Successful experience managing profitability; proven financial and business acumen.
Nice To Haves
- Bachelor’s degree in business or a related area.
- ASE certification preferred, but not required.
Responsibilities
- Review and analyze P&L statements.
- Provide GAS3 selling experience for DIY and DIFM customers.
- Achieve personal/store sales goals and service objectives.
- Manage DIY services including battery installation, testing, wiper installs, etc.
- Ensure high standards of customer service, including prompt handling of complaints.
- Perform manager on duty responsibilities (touch base/coaching, floor/phone management, task assignment and completion, safety, open/close duties).
- Manage the weekly scheduling process.
Benefits
- Comprehensive health and wellness benefits program.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
