Assistant General Manager

Midtown Athletic Clubs • Rochester, NY

34d • Onsite

About The Position

Midtown Athletic Clubs is seeking an Assistant General Manager at the Rochester location. The Assistant General Manager (AGM) is a senior member of the leadership team, and as an extension of the General Manager, is responsible for driving an exceptional experience for both members and associates. This position plays a crucial role in developing teams, creating a culture of accountability through the lens of our core values, and enhancing strong member communities.

Requirements

• Talent Development
• Team Accountability
• Hospitality Service
• Labor Optimization
• Difficult Conversation Management
• Profit and Loss (P&L) Management
• Staff Meetings
• Data Analysis
• Team Coaching
• Time Management
• Financial Acumen

Responsibilities

• Foster core values
• Hiring/onboarding
• Creating a culture of accountability
• Professional development of team
• Recognition
• Career pathway
• Performance management
• Host weekly Tactical meetings
• Set the table for the member experience
• Real time coaching/role modeling
• Modeling core values
• Daily walks / club eyes
• Labor efficiency
• Surprise & Delights
• Front lines set up for success
• Memorable Moments training
• Act as an extension of the General Manager
• Member issues / behavior
• Associate / ER issues
• Trainings
• Creating a culture of accountability
• Assigned champion (roles vary by club)
• Accountability Pulse Survey
• Associate turnover
• Internal promotions
• Performance metrics/training comp
• Friendliness
• Cleanliness
• Interactions / Engagement metrics
• Consolidated financial performance

Benefits

• Complimentary club membership
• Discounts on Midtown products and services
• Access to hundreds of free courses for professional development
• Health insurance for eligible full-time associates (30+ hours a week)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed