Assistant General Manager - Must have weekend availability

MNT Wellness Co.•Burlingame, CA

6d•Onsite

About The Position

MNTSTUDIO is seeking a dynamic, detail-oriented, team player to join their leadership team. This role is perfect for someone with a strong operational background, a passion for wellness, who thrives in a sales-led approach, and has a desire to help lead a high-performing team in a fast-paced, client-focused environment. The Assistant General Manager (AGM) will play a key role in ensuring smooth daily operations, supporting team development, and helping to create an exceptional experience for both staff and clients. The AGM will work closely with the General Manager (GM) and leadership team to support and elevate studio operations.

Requirements

Strong operational background
Passion for wellness
Thrives in a sales-led approach
Desire to help lead a high-performing team in a fast-paced, client-focused environment
Proactive in identifying inefficiencies and helping revise or create SOPs
Extremely organized
Ability to delegate tasks effectively and coach team members toward autonomy
Foster a positive, collaborative, and accountable studio culture
Technical guru. Can figure out systems, tools, and is a google sheets/Docs expert.

Nice To Haves

Excellent communication skills
Team-first mentality
Strong problem-solving and decision-making skills - especially under pressure
High attention to detail
Strong organizational habits
Ability to adapt and stay grounded in a fast-paced, ever-changing environment
Familiarity with studio management software and digital tools
A passion for wellness, community, and supporting others

Responsibilities

Take a hands-on approach to sales, including following up on leads, conducting sales calls, converting prospects, and meeting membership goals. Mentor and coach your team to do the same.
Set and actively work toward individual and support the team in reaching their membership sales goals and sales call/task goals.
Consistently meet or exceed sales call and membership sales goals through proactive outreach, follow-up, and relationship building.
Identify opportunities to improve sales performance, member retention, and overall studio revenue.
Lead by example in delivering exceptional client experiences and creating a welcoming, sales-focused environment.
Provide strong support, coaching, and training to the Front Desk team to help them confidently communicate MNT’s offerings, convert leads, and drive membership sales.
Monitor team progress toward sales goals and provide ongoing feedback, encouragement, and accountability.
Delegate sales and operational tasks effectively, ensuring responsibilities are clearly assigned and completed.
Pre-screen and interview candidates to help build a strong, aligned, and high-performing team.
Support staffing needs and assist with onboarding and training new team members.
Manage, mentor, and support the Community Manager (CM) team and Clean Team.
Provide leadership and support to the team, particularly in the GM’s absence.
Help foster a positive, collaborative, and accountable team culture.
Recruit and train the studio staff in MNT policies, best practices, and everything that goes with their roles in helping make MNT the absolute best Boutique fitness experience.
Monitor studio inventory and ensure supplies are adequately stocked.
Manage vendor relationships and communicate operational needs as they arise.
Collaborate with the Events Lead to plan and execute community-building studio events.
Support events that strengthen member relationships and build the MNTSTUDIO community.