Assistant General Manager

Emmy Squared Pizza•New York, NY

10d•Onsite

About The Position

Emmy Squared Pizza- NYC is looking for a passionate and driven Assistant General Manager to assist with supporting the day-to-day operations and help lead, guide, and develop our New York City team. We are seeking a highly capable hospitality leader with strong operational experience and a proven ability to lead teams, drive results, and contribute at a high level. This role is ideal for someone who is eager to take on increased responsibility and play a key role in delivering exceptional guest experiences while continuing to grow within a dynamic restaurant environment.

Requirements

Minimum of 1 year of restaurant management experience in a full-service restaurant required.
Proven ability to manage, develop, and motivate a high-performing team.
Proficiency with computers and restaurant systems; POS, scheduling, and reservation systems experience required.
Strong written and verbal communication skills along with the ability to multitask and work effectively in a fast-paced environment while delegating responsibilities.
Passion for food, hospitality, and providing exceptional guest experiences.
Availability to work weekends, holidays, and varying shifts.
Ability to lift/carry up to 40 lbs. and push/pull up to 75 lbs.
Ability to stand and walk for extended periods, with frequent bending, twisting, squatting, and reaching overhead.

Nice To Haves

Toast and/or Dolce experience a plus.

Responsibilities

Assist with hiring, onboarding, training, and developing restaurant team members.
Provide daily supervision, coaching, and support to ensure policies, procedures, and service standards are consistently met.
Supervise restaurant operations during shifts, inspect operational flow, delegate tasks, and ensure compliance with all company policies, processes, and health and safety standards.
Oversee the floor during service, engage with guests, ensure all guests feel welcome, and lead service recovery efforts when issues arise to maintain a high level of guest satisfaction.
Assist with managing labor schedules, adjusting staffing as needed to meet business demands and financial goals.
Facilitate meetings and trainings on operational procedures, policies, and service standards while helping foster a positive, fun, and productive work environment.