Assistnat General Manager (Black Bear Diner)

LV Petroleum•Pueblo, CO

3d•Onsite

About The Position

The Assistant General Manager (AGM) is responsible for overseeing the daily operations of the diner, ensuring high standards of food quality, customer service, and financial performance. The AGM will lead and develop staff, manage inventory, ensure compliance with regulations, and contribute to local marketing efforts. This role requires strong leadership, excellent communication skills, and a solid understanding of restaurant operations and financial management. Walk-in interviews are welcome at 1275 Drew Dix Pkwy Pueblo, CO 81008.

Requirements

3-5 years of restaurant management experience
At least 2 years in a supervisory or management role
Strong leadership and team-building skills
Excellent communication and interpersonal skills
Ability to multitask and prioritize in a fast-paced environment
Strong understanding of financial and operational management
Proficiency with point-of-sale (POS) systems, scheduling software, and Microsoft Office
Ability to stand, walk, bend, and lift up to 50 pounds
Ability to work in a high-energy, fast-paced environment

Nice To Haves

Previous experience in a casual dining or full-service restaurant environment is preferred
A college degree in hospitality or business management is a plus

Responsibilities

Hire, train, and develop staff members, including servers, kitchen staff, and management.
Provide ongoing training and mentorship to ensure all employees meet performance expectations.
Manage staff scheduling and ensure adequate coverage for all shifts.
Lead by example to create a positive, productive, and guest-focused work environment.
Conduct performance evaluations and provide constructive feedback to staff.
Ensure guests receive exceptional service by maintaining high standards of customer interaction.
Handle guest complaints and resolve issues in a professional and timely manner.
Ensure that the restaurant atmosphere is welcoming and reflects the brand’s values.
Monitor dining area to ensure cleanliness and proper set-up.
Oversee daily operations of the diner, ensuring that food quality, presentation, and timing meet Black Bear Diner standards.
Ensure adherence to health, safety, and sanitation regulations.
Manage inventory levels, order supplies, and control costs to ensure profitability.
Ensure proper opening and closing procedures are followed.
Manage the restaurant’s financial performance by controlling expenses, maximizing revenue, and ensuring profitability.
Monitor daily sales, labor costs, and other operating expenses.
Analyze profit and loss statements, and adjust operations to achieve financial targets.
Implement and maintain cost-control measures in food and labor.
Promote the restaurant through local marketing efforts, social media, and community involvement.
Monitor guest satisfaction surveys and reviews, making improvements as needed.
Assist with implementing corporate marketing strategies at the local level.
Ensure the restaurant complies with all local, state, and federal regulations, including those related to food safety and labor laws.
Conduct regular audits to ensure compliance with company policies and industry regulations.