Assistant General Manager

One Off Hospitality Group Ltd•Chicago, IL

28m•Onsite

About The Position

For almost 30 years, One Off Hospitality has developed and operated some of Chicago’s most beloved places to eat and drink. More importantly, we’re a group of people – chefs, hospitality veterans, managers and creators – who believe in the power of treating our guests like family and our restaurants like home. POSITION SUMMARY: Assistant General Managers are passionate about providing unforgettable experiences for our guests. Front-end management directs and oversees all activities in accordance with standardized policies in order to provide efficient, friendly services and profitable operations. Additionally, this role possesses an enhanced focus and dedication to the details of all FOH organization and service.

Requirements

High School Diploma or GED graduate
ServSafe and BASSET Certification required
Open availability
Ability to handle stress under pressure
Willingness to maintain a clean, healthy, and safe working environment
Ability to coordinate multiple activities with attention to detail
Ability to work independently with minimal supervision

Nice To Haves

Familiarity with 7 Shifts, Tock and/or Toast a plus
A strong bar background a plus, especially experience with ordering, menu development, and inventory management

Responsibilities

Maintains a cheerful, courteous disposition and a neat, clean and professional image
Promotes cooperative effort, team spirit and good morale among employees
Thorough understanding of all FOH hourly roles and duties and willingness to assist in the event of absence or increased volume
Understanding and upholding existing policies and systems as pertains to both office duties and guest service
High level attention to detail in all aspects of work
Maintains up-to-date knowledge of all food and beverage items on menu and trains the staff on the same
Supervises staff during, before, and after service to ensure high levels of guest satisfaction and that all standards of cleanliness and quality are being upheld
Participates in daily inspections and periodic audits to check safety of equipment
Collaborates with GM, marketing, and social media teams on ideas for promotions and advertising
Prioritizes excellent guest service including personally greeting guests and touching tables during service
Enhances and strengthens guest relationships, both established and new
Resolves complaints from guests in a polite, friendly manner always making sure we follow up with them when needed (also reporting all escalated situations to the General Manager)
Has a strong understanding of company background, core values and philosophy
Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish
Adheres to all company safety and sanitation policies and procedures