Assistant General Manager - Santa Rosa
About The Position
The Assistant General Manager supports the overall success of the shop by leading people, operation execution, and guest experience in a fast-paced retail and food service environment. In this role, you'll partner closely with your General Manager to support daily retail and food service operations, build and develop strong teams, and create exceptional experiences for both employees and guests. You'll help drive operational excellence, foster an engaging and inclusive shop culture, and contribute to making each shop a true neighborhood destination. The Assistant General Manager will partner with the GM to achieve operational, cultural, and financial goals, lead shifts ensuring smooth operations and exceptional guest experiences, and plan and execute daily shift schedules, task assignments, and team safety. They will coach, mentor, and provide feedback to Team Members, Shift Coordinators, and Scoopers, and support recruiting, hiring, onboarding, training, and retention of a high-performing team. Additionally, they will manage cash transactions, inventory, and ensure product quality and food safety, assist with payroll, supplies, shop communications, and daily documentation, and monitor labor and sales performance and support monthly P&L insights. The role also involves partnering on maintenance needs and vendor communications, delivering memorable hospitality, sharing flavor stories, and resolving guest concerns, as well as stepping into team roles as needed and participating in community events.
Requirements
- High school diploma/GED
- 2+ years of food service, fast-casual dining, or hospitality experience
- 18+ months of progressive leadership experience
- Led teams of 10+ Team Members in a high-volume environment
- Know how to coach, develop, and support people with clarity and care
- Excited to grow into greater leadership responsibility
- 18+ and available to work evenings, weekends, and holidays
- Food Allergy Warning: This role involves working in an environment where common food allergens (peanuts, tree nuts, dairy, eggs, soy, wheat, seafood) are present.
Responsibilities
- Partner with the GM to achieve operational, cultural, and financial goals
- Lead shifts, ensuring smooth operations and exceptional guest experiences
- Plan and execute daily shift schedules, task assignments, and team safety
- Coach, mentor, and provide feedback to Team Members, Shift Coordinators, and Scoopers
- Support recruiting, hiring, onboarding, training, and retention of a high-performing team
- Manage cash transactions, inventory, and ensure product quality and food safety
- Assist with payroll, supplies, shop communications, and daily documentation
- Monitor labor and sales performance and support monthly P&L insights
- Partner on maintenance needs and vendor communications
- Deliver memorable hospitality, share flavor stories, and resolve guest concerns
- Step into team roles as needed and participate in community events
Benefits
- Competitive pay
- Thoughtful benefits
- People-first culture that invests in your growth
- Performance Bonus Plan tied to your impact and shop success
- Optional earned wages access
- 401(k) match with 50% company match up to 1% of your salary after three months
- Medical, dental & vision insurance options starting your first month
- Paid Time Off: Start with 2 weeks PTO, grows from there
- Paid Holidays: 12 paid holidays/year
- Paid Sick Time
- Two Days Off in a Row
- Mental Health Support: On-demand access 24/7/365 for you and your family
- Educational Support: Up to $1,800/year to support your learning goals
- Team Discount: 30% off all the magic
- First Dibs on Flavors before the public
- Pet Insurance
- Flexible Spending Accounts
- Accident & Critical Illness Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
