Assistant General Manager - KOP
About The Position
The Assistant General Manager supports all aspects of operations at Netflix House in King of Prussia, Pennsylvania. The role assists the General Manager with staffing plans, recruiting and hiring, training, vendor coordination, daily operational flow, revenue growth, and financial accountability, while ensuring a best-in-class Guest experience and operating within budget constraints. The Assistant General Manager directly manages food and beverage vendors, supports internal teams and third-party partners, and works with stakeholders across Live Experiences, consumer products, finance and strategy, legal, human resources, and content. The role also promotes continuous innovation and helps foster a safety-focused culture in collaboration with the safety committee and Safety and EHS team. This position reports to the General Manager.
Requirements
- Must be at least 18 years of age.
- At least 5 years of operations management experience, ideally in themed entertainment, retail, restaurant, or hospitality industries.
- Strong knowledge of hiring practices and training and development strategies.
- Experience managing direct and indirect teams in an environment that embraces continual learning and change.
- Excellent verbal and digital communication skills.
- Excellent leadership skills.
- Strong desire to think outside the box and innovate.
- Strong financial acumen.
Nice To Haves
- Operations management experience in themed entertainment, retail, restaurant, or hospitality industries.
Responsibilities
- Assist the General Manager with overall on-site operations and ensure operations remain within budget constraints.
- Develop hiring strategies for directly managed operations teams and guide third-party vendors to ensure operational coverage and service quality.
- Optimize ongoing operations for maximum efficiency and best-in-class Guest service.
- Directly manage food and beverage vendors and coordinate with them across operational aspects.
- Align with stakeholders across Live Experiences, consumer products, finance and strategy, legal, human resources, and content teams.
- Promote continuous innovation among internal teams and external partners.
- Participate in the safety committee and collaborate with the Safety and EHS team to foster a safety-focused culture.
- Support EHS compliance, operational excellence, vendor safety, and profitability.
Benefits
- Compensation may be allocated between annual salary and stock options.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
