Assistant General Manager

Harborside Corporation • St. Thomas, St Thomas, VI, St Thomas

25d • Onsite

About The Position

Bolongo Bay Beach Resort is a family-owned and managed beach resort located on St. Thomas in the United States Virgin Islands. Known for its all-inclusive package, friendly hospitality, exciting experiences, and unique guest amenities, the resort offers a small, fun, lively, and personable atmosphere. It is currently the only all-inclusive resort in the U.S. Virgin Islands.

Requirements

• Bachelor's degree or equivalent experience in the Hotel and Hospitality Industry preferred.
• Knowledge of service and food and beverage, generally involving at least 5 years of management experience.
• Ability to work well in a team environment.
• Exceptional leadership skills.
• Excellent written and verbal communication skills.
• Possess excellent basic math skills and have the ability to operate a cash register or POS system.
• Proven skills required for each department.
• Must be able to read, write, speak and understand the primary language used in the workplace.

Responsibilities

• Oversees daily activities on hotel property, including front desk operations, guest service, reservations, concierge, and beach activities.
• Oversees property maintenance and appearance.
• Resides on the hotel property and responds to emergencies in the absence of the General Manager.
• Works to enforce policies and directives issued by the General Manager’s office.
• Acts as a liaison between department heads and administration.
• Works closely with F&B and maintenance to meet objectives.
• Creates and reviews daily assignments.
• Focuses on FOH operations, guest relations, and human resources, ensuring service standards are met.
• Leads and directs the work of others.
• Resolves customer complaints and concerns.
• Schedules front office, activities, and marine staff.
• Handles hiring, coaching, and counseling for the front office, activities, and marine divisions.
• On-call duties, including nighttime/weekend presence and after-hours emergencies.
• Demonstrates knowledge of infrastructure such as generators, water pumps, and sewage treatment.
• Demonstrates knowledge of front desk, reservations, and F&B operations.
• Works closely with the General Manager and Managing Director to ensure company goals are met.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager