Assistant General Manager
About The Position
Real people. Real service. At SupplyHouse.com, we value every individual team member and cultivate a community where people come first. Led by our core values of Generosity, Respect, Innovation, Teamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers. We are opening a new fulfillment center in Atlanta, GA and looking for an Assistant General Manager to join our growing Fulfillment Center network. This individual will report to our General Manager and be responsible for managing, coordinating, and leading all Inbound and Outbound operations while helping establish and scale our new fulfillment center. Working closely with the General Manager, this role will drive day-to-day operational excellence by ensuring customer orders are processed accurately, efficiently, and on time, while fostering a strong culture of safety, quality, productivity, employee engagement, and continuous improvement. If you're passionate about leading people, energized by building something from the ground up, and committed to creating a culture of operational excellence, we'd love to hear from you!
Requirements
- Bachelor’s degree in a related field
- 3-5 years of experience in warehouse, fulfillment, or distribution management, with direct oversight of multiple teams or departments
- Experience leading exempt leaders and developing high-performing management teams through coaching, mentoring, and succession planning
- Strong understanding of warehouse operations, including distribution flow, automation, warehouse management systems (WMS), inventory management, and supply chain/logistics concepts
- Proficiency with Microsoft Office applications (especially Word, Outlook, and Excel)
- Strong critical thinking and problem-solving skills, with the ability to anticipate issues, prioritize effectively, and manage multiple priorities
- Exceptional verbal and written communication skills with the ability to influence and align with executive leadership, while also connecting effectively with frontline associates
- Ability to work independently, multitask and follow process and standard procedures
- Proven track record of achieving operational goals related to productivity, accuracy, and cost efficiency
- Strong background in process improvement, including identifying workflow inefficiencies and implementing scalable solutions
Nice To Haves
- Experience working in an automated warehouse environment, including experience with a Tier 1 warehouse management system (WMS), conveyor systems, and robotics
- Experience managing cross-functional initiatives and collaborating with HR, Safety, or Corporate departments to support broader organizational goals
- Prior involvement in budget management, forecasting, or financial planning for operational departments
- Proven ability to analyze KPIs and develop data-driven strategies to improve performance and employee engagement
Responsibilities
- Oversee all processes and procedures for all Inbound and Outbound operations
- Ensure the teams are staffed appropriately in order to operate at peak efficiency and complete all assigned tasks on a daily basis
- Manage the work performance of each member of the Inbound and Outbound leadership team to ensure productivity standards and KPI metrics are consistently being met
- Identify, lead, and support continuous initiatives that improve customer service, accuracy, and productivity while reducing operating cost
- Determine the root cause of process opportunities, addressing issues and piloting resolutions to standard
- Support the General Manager in overseeing the overall operations of the fulfillment center
- Act as the General Manager in their absence and make key operational decisions
- Partner and communicate with management and leadership to ensure alignment of objectives, problem solve, provide operational updates, and develop new operational procedure and strategies
- Build the leadership bench through current and future development plans
- Deliver performance reviews and conduct monthly check-ins with each member of the Inbound and Outbound leadership team to establish rapport and provide feedback
- Address performance related incidents that arise and recommend a course of action on all disciplinary and personnel issues
- Train and develop Team Leads and Associates through coaching, mentoring, and effective communication to develop a strong culture of employee engagement
- Attend and participate in the HR and cross-functional meetings
- Create and promote a safe working environment for all employees while developing a safety culture in which an employee feels safe and comfortable in their areas of responsibility
- Lead by example and maintain professional standards in the workplace
Benefits
- Comprehensive and affordable medical, dental, vision, and voluntary life insurance options
- 401(k) with up to 4% company match
- Paid vacation, sick time, and holidays
- Company-paid life insurance and long-term disability
- Discounted auto, home, and pet insurance programs
- Flexible Spending Account (FSA)
- Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP)
- $750 annual professional development budget
- LinkedIn Learning membership
- Company rewards and recognition program
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What This Job Offers
Job Type
Full-time
Career Level
Manager
