Assistant General Manager

BallenIsles Country Club • Independence, KY

14d • Onsite

About The Position

Kenton County Golf Courses, located in Independence, KY, is pleased to announce an excellent career opportunity for a full-time Assistant General Manager! We are seeking a driven individual who is eager to learn, contribute, and grow within a fast-paced hospitality-focused property organization. As part of Troon, you will contribute to a global leader in golf and community management.

Requirements

• One to three years of experience in the golf industry
• Four-year college degree (preferably business related)
• PGA Membership or PGA registered apprentice in good standing
• Must have supervisory, coaching, and staff development experience
• Must have experience in total golf facility management and a demonstrated ability to run a professional, efficient, high-quality, service-oriented operation
• Must be proficient in Excel, Access, Word, and POS systems
• Working knowledge of club accounting
• Must have a strong business aptitude and passion for the golf business
• Experience assisting with building player development programs
• Experience acting as a club liaison to the community
• Must have exceptional customer service skills
• Must be highly motivated, goal-driven, and a self-starter
• Must be extremely organized, efficient, and detail-oriented
• Must possess exceptional written and verbal communication skills
• Highly polished interpersonal skills, with the ability to connect with people easily and quickly
• Must have the skill to exercise good independent judgment in assessing situations and making decisions

Responsibilities

• Manages the office area to ensure effective telephone and mail communications
• Manages all aspects of the club in the absence of the General Manager
• Assists in hiring, developing, and supervising all key management employees of the property
• Processes customer reservations for guests of the golf course
• Produces daily reports related to rounds, sales, and other metrics for management
• Assists in coordinating individual, group, and tournament play as directed by the First Assistant Golf Professional or Head Golf Professional
• Works closely with the Marshall and Starter to monitor all aspects of play, including starting, monitoring pace of play, safety on the course, and golf course markings
• Provides customer service to arriving guests to help expedite the check-in process
• Assists in the reconciliation of cash and accounts receivable charges to the daily register at the close of day
• Assists in overseeing the care and maintenance of the property's physical assets and facilities
• Provides assistance in the management of the Pro Shop
• Maintains positive and productive relationships between the golf facility and its board of directors, golfers, guests, employees, community, government, and industry
• Assists with sourcing, hiring, developing, training, and motivating a professional, service-oriented staff at the discretion of the General Manager
• Assists the General Manager in managing staff by conducting staff meetings
• Ensures standards by implementing course policies and procedures
• Performs other duties as assigned by manager or supervisor

Benefits

• Healthcare Benefits – Medical, Dental, and Vision coverage
• Retirement Benefits – 401(k) with employer match (19 years of age and older)
• Time Off – Paid time off (PTO) and leaves of absence, in accordance with applicable law and eligibility criteria
• Additional Compensation – Eligibility for Bonuses, Service Charge

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level