Assistant General Manager
Advance Auto Parts•Dover, OH
•$18 - $20•Onsite
About The Position
The Assistant General Manager (AGM) is responsible for assisting the General Manager in overseeing store operations, driving sales, and ensuring exceptional customer service. This role involves managing a team, analyzing financial performance, and executing various operational tasks to achieve store goals. The AGM will also be involved in providing customer service for both DIY (Do It Yourself) and DIFM (Do It For Me) customers, managing services like battery and wiper installations, and handling manager on duty responsibilities.
Requirements
- Friendly communication skills.
- Ability to locate and stock parts.
- Safety knowledge and skills.
- Parts and automotive system knowledge skills.
- ASE P2 certified or ASE ready equivalent.
- Ability to execute and train advanced solution, project, and product quality recommendations.
- Ability to source parts from numerous places including special order, FDO, and second source.
- Ability to execute and train all store operational processes and procedures, and testing and diagnostic equipment for DIY services.
- Ability to execute and train inventory systems and store equipment.
- Ability to execute and train POS and Parts lookup systems.
- Working knowledge of automotive systems preferred.
- Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers, and upper management.
- Use Microsoft software effectively (Word, Excel required – PowerPoint preferred).
- Calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percent.
- Ability to review and analyze business reports, such as profit and loss statement (P&L).
- Hold others accountable, inspect work quality and give feedback in a way that is inspiring.
- Ability to work an assortment of days, evenings, and weekends as needed.
- 2-3 years of experience managing a team of 10 – 20 Team Members in a fast-paced and highly dynamic retail environment.
- Successful experience managing profitability; proven financial and business acumen.
- High school diploma or general education degree (GED).
- Ability to talk and hear, and use hands and fingers to handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
- Must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.
- Specific vision abilities required include close vision, distance vision, color vision, depth perception, and ability to adjust focus.
Nice To Haves
- Bachelor’s degree in business or a related area.
- ASE certification preferred, but not required.
- Spanish language proficiency.
- PowerPoint proficiency.
Responsibilities
- Review and analyze P&L statements.
- Provide selling experience for DIY and DIFM customers.
- Achieve personal and store sales goals and service objectives.
- Manage DIY services including battery installation, testing, and wiper installs.
- Ensure high standards of customer service, including prompt handling of complaints.
- Perform manager on duty responsibilities, including coaching, floor/phone management, task assignment, safety oversight, and open/close duties.
- Manage the weekly scheduling process.
Benefits
- Comprehensive health and wellness benefits program.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
