Assistant General Manager - KidStrong Monroe
About The Position
The Assistant General Manager (AGM) is a key leader responsible for supporting the General Manager in driving business growth, managing daily operations, developing team members, and delivering an exceptional member experience. This is a people-focused position requiring strong leadership, accountability, business awareness, and initiative. The AGM acts to confidently oversee center operations in the General Manager's absence. The ideal candidate is a proactive, results-driven leader who is passionate about developing people, achieving business goals, and building meaningful community relationships.
Requirements
- Previous management, supervisory, or team leadership experience strongly preferred.
- Sales, customer service, or business operations experience preferred.
- Strong organizational, communication, and problem-solving skills.
- Ability to motivate teams, provide feedback, and hold others accountable.
- Results-driven mindset with an understanding of sales goals and business performance.
- Proficiency with Google Workspace and CRM systems.
- CPR certification and KidStrong Coach Certification required.
- Ability to work in a physically active environment and lift up to 25 pounds.
Nice To Haves
- Experience with Glofox, Podium, or Slack is a plus.
- Passion for working with children and supporting their development.
Responsibilities
- Support the General Manager in achieving membership, revenue, retention, and operational goals.
- Monitor key performance indicators (KPIs) and identify opportunities for improvement.
- Oversee daily operations, staff scheduling, center maintenance, and administrative responsibilities.
- Ensure compliance with KidStrong policies, safety standards, and brand expectations.
- Serve as Leader on Duty in the General Manager's absence, making operational decisions and supporting staff.
- Drive membership sales, lead conversions, and revenue-generating opportunities.
- Oversee lead management, follow-ups, trial bookings, and CRM accuracy.
- Support team members in meeting sales expectations and improving conversion rates.
- Promote and sell additional programs, including camps, birthday parties, and Parents Night Out.
- Identify opportunities to increase brand awareness through local outreach and community partnerships.
- Lead by example and foster a positive, accountable, and high-performing team culture.
- Assist with hiring, onboarding, training, and evaluating team members.
- Provide ongoing coaching, feedback, and performance support.
- Ensure staff complete required training and consistently meet KidStrong standards.
- Communicate expectations clearly and address day-to-day staff challenges professionally.
- Build strong relationships with families and ensure exceptional customer service.
- Proactively address member concerns, attendance challenges, and cancellation requests.
- Implement retention strategies to improve member satisfaction and reduce attrition.
- Ensure consistent communication and adherence to membership policies.
- Coach approximately 5–10 hours per week based on business needs.
- Maintain KidStrong Coach Certification and curriculum knowledge.
- Observe and support coaches to ensure high-quality classes and student safety.
- Assist with class coverage when necessary.
Benefits
- Bonus based on performance
- Company parties
- Employee discounts
- Free food & snacks
- Free uniforms
- Opportunity for advancement
- Paid time off
- Training & development
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
