Assist General Manager - Spring Hill Suites

Buffalo Lodging•Solon, OH

5d•Onsite

About The Position

SpringHill Suites by Marriott-Cleveland/ Solon is seeking an Assistant General Manager to join their team. This hotel is one of 50 properties owned and managed by Buffalo Lodging Associates, an award-winning hotel management company founded in 1996. Buffalo Lodging Associates partners with major hotel brands and emphasizes true hospitality, valuing their dedicated associates. They offer competitive compensation, benefits, and perks, and are looking for individuals to join their growing company.

Requirements

Two years related management experience, and hotel brand knowledge.
Extensive experience with rooms, housekeeping and food and beverage.
Ability to work flexible schedules.
Working knowledge of hotel operations – including security and safety programs, personnel (HR) relations, quality assurance programs, long range planning.
Bachelor’s degree in hotel management, business, or related field; or equivalent combination of education and experience.
Expertise in standard hotel management systems.
Hands-on leadership
Valid Driver’s License

Responsibilities

Oversee the facility operations in the absence of the General Manager including guest services, housekeeping, maintenance, sales, food and beverage and human resources.
Manage the front office operations and supervising directly the front desk and food and beverage staff.
Resolve guest concerns while maintaining high franchise Guest Service scores.
Foster a positive, cooperative work environment between staff and management.
Supervisory responsibilities include interviewing, hiring, training employees, appraising performance, rewarding and coaching employees; planning, assigning, directing work, addressing complaints and resolving concerns.
Works along hotel staff and is available according to hotel’s needs.
Administrative tasks such as reporting, inventories, accounting processes and much more.