Asst General Manager

Hilton Grand Vacations • Orlando, FL

2h • Onsite

About The Position

As an Assistant General Manager, you would be responsible for executing your position's responsibilities and driving company success through performing your tasks to the highest standards. You will be responsible for the operational management and profitability of the resort and the management of the resort’s Homeowners Association(s). Responsibilities include leading the department directors at the front office, housekeeping, security, and recreation. The AGM operates with substantial latitude through performing the following tasks to the highest standards.

Requirements

• Minimum of five years’ departmental leadership in resort operations experience; At least 3 years’ experience oversite of several operating departments.
• Experience should entail at least two functional areas of responsibility (i.e. front office, security, maintenance, housekeeping, etc.).
• Excellent written and verbal communication skills.
• Excellent customer service skills.
• Previous AGM or GM experience.

Nice To Haves

• Degree in management, hospitality or related field preferred.

Responsibilities

• Organizes, plans, and leads the daily resort operations.
• Implements and inspects all HGV standard operating procedures.
• Attend all meetings and other managerial gatherings, as needed and required to ensure effective and efficient operational performance while delivering outstanding hospitality experiences.
• Creates and implements guidelines by which all employees are hired, developed, counseled, and terminated.
• Develops and maintains cost and labor controls to ensure operation efficiencies and budget compliance.
• Monitors and improve operational performance through observation, feedback, and data.
• Conducts periodic inspections of units, building, grounds, noting deficiencies of employees, contractors, and physical appearance of property.
• Assures compliance with labor laws.
• Counsels’ employees on job-related matters.
• Responds to owner and guests’ problems incurred and reacts with a sense of urgency.
• Ensures that a high standard of hospitality is delivered with our 3 pillars of inspired hospitality of owner/member/guest recognition, plus One and Make it Right.

Benefits

• Comprehensive health care options starting day 1
• Travel Discounts Program with hotel rates worldwide
• Employee Assistance Program that supports your well-being
• Numerous learning and advancement opportunities to fuel your professional growth
• Flexible PTO plan for managers and above
• Company culture that values work-life balance and family-friend
• Comprehensive 401(k) program with company match contributions
• Exclusive employee stock purchase program
• A range of exclusive perks is available to enhance your overall employee experience and well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree