Assistant General Manager

Retail and Dining Positions•Dallas, TX

10h•Onsite

About The Position

Paradies Lagardère is seeking a driven and hands-on Assistant General Manager to support daily operations within their airport locations at DFW Airport. This is a high-impact leadership role responsible for supporting day-to-day business operations, team development, operational execution, and delivering exceptional guest experiences in a fast-paced airport environment. As the Assistant General Manager, you will partner closely with the General Manager to lead daily operations while ensuring service standards, team performance, and operational expectations are consistently met. This role requires a leader who can thrive in a high-volume environment, adapt quickly to changing business needs, and maintain a strong presence on the floor. You will be responsible for supporting team accountability, coaching employees, resolving operational challenges in real time, and helping drive overall business performance while creating a positive and productive work environment.

Requirements

Previous leadership experience in retail, restaurant, hospitality, or other high-volume customer service environments
Strong leadership, communication, and team development skills
Ability to multitask and lead effectively in a fast-paced environment
Strong problem-solving and decision-making abilities
Hands-on leadership style with a willingness to support operations at all levels
Flexibility to work mornings, evenings, weekends, and holidays as required in an airport environment
Strong organizational skills and ability to manage shifting priorities

Responsibilities

Support and oversee daily operations to ensure smooth execution throughout all shifts.
Maintain strong visibility on the floor and provide hands-on support to the team during high-volume periods.
Ensure guests receive fast, friendly, and professional service.
Support teams in maintaining operational standards, resolving guest concerns, and creating a welcoming experience in a fast-paced airport environment.
Assist with recruiting, training, coaching, and developing team members to meet performance expectations.
Foster a culture of accountability, teamwork, communication, and operational excellence.
Support scheduling efforts to ensure proper staffing coverage based on business demands.
Assist leadership in addressing staffing gaps, attendance concerns, and hiring initiatives.
Ensure compliance with company policies, operational procedures, safety standards, and all applicable health and sanitation guidelines.
Maintain audit readiness and support overall workplace compliance efforts.
Support inventory management, product ordering, and operational cost controls.
Assist in minimizing waste, maintaining organization, and ensuring operational efficiency.
Quickly identify and resolve operational challenges involving staffing, guest concerns, equipment issues, or workflow disruptions while maintaining professionalism and urgency.
Partner with leadership to support labor management, productivity goals, operational performance, and overall business objectives.
Help drive initiatives that improve efficiency, team engagement, and guest satisfaction.