Assistant General Manager- Le Meridien Indianapolis

Le Meridien Indianapolis•Indianapolis, IN

7h•Onsite

About The Position

The Le Meridien Indianapolis Hotel is currently seeking a dynamic, experienced, and motivated individual for the position of Assistant General Manager. This candidate should demonstrate excellent organizational & communication skills, a strong proficiency in multi-tasking with experience in Food and Beverage being essential. The role is responsible for maintaining standards of quality guest service, assisting the General Manager in developing financial and operational plans, facilitating department meetings, and participating in the annual hotel budget. The position aims to increase guest satisfaction by delivering an exceptional product through employee development and is directly responsible for entire hotel operations including guest satisfaction, breakfast, front desk, housekeeping, and engineering. The Assistant General Manager is also responsible for meeting or exceeding budgeted payroll standards, establishing cost control systems, reviewing reservation functions to maximize occupancy and average daily rate, and maintaining procedures for credit control, financial transactions, and security. They must also respond to and resolve guest requests, complaints, or questions courteously and timely, and scrupulously follow all company and hotel policies and procedures, while attending required meetings.

Requirements

Must have a strong Food & Beverage background.
Must have at least 2 years in hotel operations management role.
Must have comprehensive knowledge of all hotel departments and functions.
Must have a comprehensive knowledge of applicable Federal, state, and local health, safety, and legal regulations.
Must have exceptional mathematical and computer skills.
High school education and relevant training and experience required.
Ability to timely obtain any required licenses or certificates.

Nice To Haves

Additional education preferred.

Responsibilities

Maintain standards of quality guest service.
Assist the General Manager to develop short and long-term financial and operational plans for the guest service department that relate to the overall objectives of the hotel.
Facilitate department meetings to ensure 100% communication throughout all hotel departments.
Participate in the preparation of the annual hotel budget.
Increase level of guest satisfaction that exceeds brand requirements and company average by delivery of an exceptional product through employee development.
Directly responsible for entire hotel operations including overall guest satisfaction, breakfast, front desk, housekeeping and engineering.
Responsible for meeting or exceeding budgeted payroll standards in hotel operations departments listed above.
Establish and maintain cost control systems for monthly ordering in relation to the checkbook.
Review the reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling by associates.
Maintain and correct procedures for credit control, financial transactions, security of financial assets, and guest security.
Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.
Ability to scrupulously follow all StepStone and hotel policies and procedures.
Attend required meetings.