Assistant General Manager

Fanatics•Las Vegas, NV

1d•Onsite

About The Position

The Assistant General Manager (AGM), Fulfillment Center is a key leader responsible for driving end-to-end execution of eCommerce order fulfillment operations within the Las Vegas facility. This role ensures that customer orders are picked, packed, and shipped with speed, accuracy, and quality, delivering a best-in-class fan experience. Reporting to the General Manager, the AGM oversees high-volume, direct-to-consumer operations, leads large teams across multiple shifts, and drives continuous improvement in productivity, cost, and service levels. This leader plays a critical role in peak execution, scalability, and the implementation of process and technology enhancements to support Fanatics’ rapid growth.

Requirements

Bachelor’s degree in Supply Chain, Business, Operations, or related field (or equivalent experience)
7+ years of experience in fulfillment, distribution, or warehouse operations, preferably in eCommerce environments
3+ years of leadership experience managing managers/supervisors in a high-volume, fast-paced setting
Strong understanding of direct-to-consumer fulfillment operations and customer delivery expectations
Experience with Warehouse Management Systems (WMS), order management systems (OMS), and labor management tools
Proven track record of driving operational improvements in speed, accuracy, and cost efficiency
Experience leading large, hourly workforces across multiple shifts (300+ employees preferred)
Strong analytical, problem-solving, and decision-making skills
Excellent communication and leadership presence
Customer Obsession
Operational Excellence
Execution & Accountability
People Leadership & Development
Data-Driven Decision Making
Continuous Improvement
Change Management

Responsibilities

Lead daily fulfillment operations across outbound functions, including picking, packing, shipping, and returns processing
Ensure consistent achievement of KPIs such as order cycle time, on-time shipment, order accuracy, and units per hour
Drive a customer-first mindset, ensuring high-quality execution that meets or exceeds eCommerce service expectations
Partner with the General Manager to execute operational strategies, capacity planning, and network alignment initiatives
Oversee labor planning and workforce management, including scheduling, productivity tracking, and peak season staffing
Champion a culture of safety, ensuring compliance with OSHA and company standards across all shifts
Lead, coach, and develop a team of managers and supervisors; build leadership capability and succession pipelines
Leverage data and analytics to identify performance gaps, root causes, and continuous improvement opportunities
Partner cross-functionally with Transportation, Customer Service, IT, and Engineering teams to improve speed and reliability of fulfillment
Support implementation of automation, WMS enhancements, and new technologies to scale operations
Ensure adherence to SOPs and drive standardization and best practice sharing across shifts and teams
Play a key leadership role in peak planning and execution, ensuring operational readiness and resilience during high-volume periods