Assistant General Manager - Trinity Mills

Wingstop•Carrollton, TX

13d•Onsite

About The Position

Wingstop is seeking entrepreneurial and goal-oriented leaders for management opportunities. The Assistant General Manager provides strategic and tactical leadership for their restaurant, maintaining operations and driving results through people development, sales, and profit growth. This role involves hiring, training, and developing team members who embody the Wingstop mission to Serve the World Flavor, fostering a culture of hard work, fun, and dedication to the brand's success.

Requirements

Minimum of High School Diploma or GED required.
Must be 18 years of age or older.
Proficient in Microsoft Office (Word, Excel, Outlook) and able to adapt to new systems quickly.
Guest service mentality: has a genuine desire to serve the guests.
Maintains a calm, tactful demeanor when dealing with difficult situations.
Manages multiple projects and timelines with a sense of urgency and follow-through.
Well-organized and detail-oriented.
Ongoing learner; exhibits insatiable curiosity and an interest in self-improvement.
Has an outgoing personality.
Strong work ethic.
Minimum of 2 plus years of previous food service, retail, or restaurant supervisory experience.
Proficiency in analyzing profit and loss statements and the overall financial performance of a restaurant.
Demonstrated ability in recruiting and selecting team members.
Knowledge of Labor Laws.
Strong written and verbal communication skills.
Initiative and assertiveness.
Strong interpersonal skills and conflict resolution skills.
Strong leadership skills and ability to manage, train, develop, and motivate a diverse crew that is highly engaged.
Passionate about hospitality and serving the guests.
Ability/flexibility to work 50 – 60 hours per week, including mornings, evenings, weekends, and/or holidays.
Ability to problem solve.
Ability to accept feedback and willingness to improve.
Ability to set goals, create action plans, and implement those plans.
Ability to measure performance, subjectively and objectively.
Cultivate an attractive culture within the restaurant.
Ambassador and representative of the culture of the brand and the mission to Serve the World Flavor.

Nice To Haves

Some College preferred.

Responsibilities

Staffing the restaurant in a timely and efficient manner with a carefully selected team.
Ensuring the restaurant environment is safe at all times for both team members and guests.
Overseeing the correct facilitation of the orientation and onboarding process.
Writing and implementing or monitoring shift leader development and performance plans.
Making all final hire and separation decisions for the restaurant and ensuring proper procedures are followed.
Creating team member schedules to ensure proper staffing levels for expected sales volumes, while considering team member availability, payroll, and overtime costs.
Owning the performance of the entire team.
Creating the culture in the restaurant through respect, recognition, and reward.
Auditing all facets of operations, delivering feedback and developing solutions to facilitate improvements.
Having a complete understanding of budget and cost trends that impact operations.
Creating a business plan.
Performing financial analysis.
Controlling cash, property, product, and equipment.
Building sales, controlling labor and food costs.
Meeting all targets set by Operations Leadership.
Setting aggressive goals to drive business metrics.
Maintaining operational standards and requirements in the restaurant.
Identifying and communicating maintenance problems to the Facilities Department.
Maintaining all facilities to Wingstop’s company standards.
Ensuring communication is passed across the organization from the District Manager to every team member in the restaurant.
Using Company-provided tools to coach, mentor, and develop team members to ensure a high-performing restaurant team.
Leveraging the support of the Restaurant Support Center.
Ensuring all risk management issues comply with company standards.