Assistant General Manager

Lucky Dog Bark & Brew Steele Creek•Charlotte, NC

2d•Onsite

About The Position

Are you a pet enthusiast with a flair for leadership and a passion for customer service? At Lucky Dog Steele Creek, we're seeking a dynamic and dedicated Assistant Manager to help lead our team. If you thrive in a fast-paced, pet-friendly environment and enjoy making people (and pets) happy, we'd love to have you on board! Please note that the above-listed duties and responsibilities are the basic requirements for this role and may be modified, expanded, or reduced based on the evolving needs of the company. If you are ready to take on a leadership role in a pet-focused business and be part of an energetic and dedicated team, we'd love to meet you! Apply today to join Lucky Dog Steele Creek as an Assistant General Manager, and let's create a wonderful experience for pets and their owners together!

Requirements

A deep love for animals is essential! You should be comfortable working with a variety of pets and understanding their needs.
Previous experience in a leadership or supervisory role, preferably in the pet care or hospitality industry. You will need to be able to motivate and lead a team effectively.
Strong verbal and written communication skills are required. You will be interacting with customers, team members, and vendors regularly.
The ability to manage multiple tasks, prioritize, and stay organized in a fast-paced environment.
A proactive approach to problem-solving and the ability to think on your feet when unexpected situations arise.
A collaborative mindset and a positive attitude toward teamwork.
Looking for an opportunity to advance professionally in a dynamic environment.

Responsibilities

Work alongside the Resort Manager to ensure the smooth operation of our pet resort, including assisting with daily schedules, coordinating staff assignments, and ensuring all areas of the facility are functioning efficiently.
Assist in hiring, training, and mentoring team members, from daycare attendants to groomers. Foster a positive work environment, conduct performance evaluations, and help team members grow in their roles.
Engage with pet owners as the face of the resort, addressing their needs and resolving any issues. Ensure each client feels valued and their pets are treated with care and respect.
Oversee the cleanliness and safety of the entire facility, including play areas, kennels, and grooming stations. Ensure compliance with health and safety standards and take prompt action to address any concerns.
Keep track of supplies and equipment, ensuring we have everything we need for day-to-day operations. This includes managing relationships with vendors, placing orders, and monitoring inventory levels.
Work with the team to ensure pets receive proper care, whether they're here for daycare, boarding, or grooming. This involves creating individualized care plans for pets with specific needs and ensuring consistency across shifts.
Assist in organizing special events, promotions, and themed days to keep things exciting for our clients and their pets. Collaborate with the marketing team to promote events and attract new customers.
Help manage the resort's administrative tasks, including payroll, scheduling, and reporting. Support the manager with budgeting and financial tracking.