Assistant General Manager

LATOUR HOTELS & RESORTS, INC.•New Smyrna Beach, FL

4d•Onsite

About The Position

LaTour Hotels and Resorts, Inc., is now hiring for an Assistant General Manager at our Coconut Palms Beach Resort 2 location in New Smyrna Beach, FL! LHR offers an excellent benefits plan including medical, dental, vision, company paid life insurance and short-term disability, ancillary benefits, 401(k), travel perks, and more! LHR contributes to an ESOP and is an EOE! The Assistant General Manager coordinates the activities of resort personnel as directed by the General Manager and assists him/her with the management of resort operations. This position helps ensure the overall quality of the resort and achievement of operational goals as well as owner and guest satisfaction.

Requirements

High school diploma or GED.
At least one year of experience in a position that interacts with customers, preferably in a hospitality organization.
Proficiency with Microsoft Office.
General knowledge of accounting skills.

Nice To Haves

Two year degree preferable.

Responsibilities

Assigns duties to staff, observes performance, and provides training and other assistance to ensure consistency with regard to resort policies, operations procedures, safety standards, and quality outcomes.
Selects or assists in the selection of property operations staff and completes all new hire paperwork.
Reviews employee performance and conducts personnel actions such as disciplinary actions.
Conducts, or assists in conducting, staff meetings.
Receives and resolves, or assist in resolving, guest complaints, and employee issues.
Maintains accurate records, including direct bill accounts, credit card receipts, registration cards and night audit reports.
Adheres to all company procedures, including all operating procedures and internal audit requirements.
Inspects resort for cleanliness and appearance and ensures that below standard items are promptly addressed.
Purchases supplies or services from outside vendors, such as landscaping, housekeeping supplies, and maintenance supplies, and manages these relationships.
Plans and administers training.
Conducts and/or schedules industry training classes relating to safety, proper procedures, and service guidelines.
Ensures that proper cleaning procedures are established to ensure the cleanliness of the facility.
Directs and coordinate with the engineering team to ensure the department is maintained and that all mechanical equipment is in good working order; ensure implementation of preventative maintenance.
Assist in conducting F&B meetings, providing objective and constructive feedback to associates.
Listen to associates concerns and deal with challenges in a timely manner.
Monitor restaurant activities and troubleshoot problems.
Ensure that guest satisfaction is consistently obtained and maintained
Operate Microsoft program in computer.
Perform any general cleaning tasks using standard established cleaning products to adhere to health standards.
Conduct Monthly food and beverage inventory by the 3rd of each month
Participate in the development of short and long term financial and operational goals of the restaurant
Maintain compliance of all local, state and federal laws and regulations
Perform the functions of the General Manager in his/her absence.
Cover shifts in all departments as scheduled by the General Manager.
Correspond with group and travel agents to answer special request for units and rates.
Assist with sales and marketing efforts as directed.
Answer inquiries pertaining to resort policies and services.
Assist the General Manager in annual budgeting efforts.
Perform other duties as needed to ensure smooth property operations.