ASSISTANT GENERAL MANAGER- AMEX Centurion Lounge - DCA
About The Position
FLIK, a division of Compass Group USA, is seeking an Assistant General Manager for the AMEX Centurion Lounge at Ronald Reagan Washington National Airport (DCA). The Assistant General Manager supports the General Manager in leading lounge operations, delivering an exceptional guest experience, and driving operational excellence, financial performance, and team engagement. The role oversees premium food and beverage service, team development, client partnerships, and compliance with AMEX standards. The position is suited to a hands-on hospitality leader who can thrive in a fast-paced environment, inspire high-performing teams, and deliver best-in-class service to AMEX premium travelers. A flexible schedule and open availability are required, including early mornings, evenings, weekends, holidays, and closing shifts.
Requirements
- At least 3 years of food service and hospitality leadership experience in an upscale hospitality environment.
- At least 3 years of experience leading, coaching, and developing teams.
- Strong knowledge of food and beverage operations, food safety, quality standards, presentation, and guest experience.
- Financial acumen and experience managing labor, expenses, budgets, inventory, and operational performance.
- Proficiency with Microsoft Office, including Word, Excel, and Outlook.
- Excellent communication, organizational, leadership, and problem-solving skills.
- Flexible schedule and open availability, including early mornings, evenings, weekends, holidays, and closing shifts.
- Genuine passion for hospitality and creating exceptional experiences for AMEX Centurion Lounge guests.
Nice To Haves
- ServSafe Food Manager Certification, or the ability to obtain certification upon hire.
- Associate degree in Hospitality, Business, Culinary Arts, or a related field; equivalent education and experience will be considered.
Responsibilities
- Assist in leading daily AMEX Centurion Lounge operations, ensuring exceptional service, operational excellence, and adherence to approved budgets.
- Support premium food, beverage, and hospitality experiences while maintaining quality, presentation, cleanliness, and guest satisfaction standards.
- Recruit, onboard, train, coach, and develop team members, fostering engagement, accountability, teamwork, and service excellence.
- Provide hands-on leadership across food and beverage, guest services, staffing, inventory management, and operational compliance.
- Collaborate with leadership, cross-functional teams, and airport stakeholders to support seamless lounge operations.
- Monitor labor productivity, operational performance, and service standards, and identify opportunities for continuous improvement.
- Build relationships with guests, team members, clients, and business partners, serving as a role model for premium hospitality.
- Ensure compliance with company, airport, food safety, sanitation, health, safety, and regulatory requirements.
- Support special projects, lounge initiatives, and other responsibilities assigned by the General Manager.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance and AD&D
- Disability insurance
- Retirement plan
- Paid time off
- Holiday time off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
- Potential paid and/or unpaid time off in accordance with applicable federal, state, and local laws
- Employee Referral Bonus
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
