Assistant General Manager - Alamo Heights

Gold's Gym•San Antonio, TX

10d•Onsite

About The Position

We are looking for an energetic and enthusiastic Assistant General Manager who loves fitness and the lifestyle around it. This role partners with our General Manager to effectively manage all facets of the gym location’s daily operations, including but not limited to, hiring, training, developing, and engaging both team members and our customers. You play an integral part in bringing our mission and vision to life.

Requirements

Energetic and enthusiastic personality
Love for fitness and the lifestyle around it
Ability to manage all facets of the gym location’s daily operations
Skills in hiring, training, developing, and engaging team members and customers
Understanding of operations and fitness to enhance daily operations
Ability to optimize member experience
Knowledge of Profit & Loss management for a gym
Awareness of membership, labor, retail inventory, concessions, R&M, and overall operations
Ability to promote and stay aware of gym’s social media and digital presence
Partnership with Marketing Department for social media visibility
Ability to manage fitness team members
Ability to manage schedules, update training certifications, and audit coaches
Ability to engage with members on the gym floor
Ability to assist members with fitness needs
Ability to review and monitor GOLD’s STUDIO programs
Ability to ensure exceptional member experience
Ability to provide highest level of customer service
Charismatic and motivational leadership skills
Effective decision-making skills
Ability to handle various requests simultaneously
Ability to prioritize for efficient workflows
Ability to deliver outstanding results
Ability to audit the gym for safety, maintenance, and repairs
Ability to engage and participate in the local community
Ability to ensure facility is clean and operationally sound
Ability to assist in organizing weights and equipment inspections
Ability to mitigate and remove safety hazards

Nice To Haves

Knowledge of current fitness trends and activities

Responsibilities

Be the extra eyes, ears, and voice of leadership, applying your understanding of operations and fitness to enhance our daily operations.
Work with your General Manager, team, and others to optimize our member experience.
Support the management of our Profit & Loss of your gym, ensuring profitability expectations such as but not limited to, membership, labor, retail inventory, concessions, R&M, and overall operations.
Be our ambassador, promoting and staying aware of your specific gym’s social media and digital presence. Partner with our Marketing Department to ensure proper visibility amongst various social mediums.
Assist in hiring, training, developing, and mentoring our club team members, ensuring our standards exceed our members’ expectations.
Manage our fitness team members, achieving a unique and fun total fitness experience for our members. Includes prospecting, hiring, and onboarding personal trainers and group fitness instructors.
Hire and develop our personal trainers and GGX instructors, including managing schedules, updating all required training certifications, and auditing our coaches to ensure the highest quality of service is provided to our members.
Engage with our members, walking on the gym floor, greeting our guests, and assisting members with any fitness needs.
Review and monitor our distinctive GOLD’s STUDIO programs, from membership engagement, scheduling programs, reporting, and evaluations.
Ensure our team delivers an exceptional member experience, and actively participate and engage with all members – get to know your people!
Responsible for the gym member’s experience by ensuring and maintaining the highest level of customer service through personal interactions and development and coaching of your team.
Lead by example – be the charismatic and motivational leader, provide effective decision-making skills, create a memorable experience both for our guests and our team members.
Assist in the overall success of your gym – from member feedback, to ensuring the best fitness experience, responding to inquiries, whether it’s Google Reviews, Social Media posts, or guest surveys, to proper facility operations.
Walk the gym floor and engage with members, ensuring they have the best fitness experience all while reviewing team members’ tasks and responsibilities are properly executed.
Ensure compliance through the gym, auditing the gym for safety, maintenance, and repairs.
Engage and participate in your local community – all while ensuring operational efficiency! Serve as the brand ambassador, sharing your passion and enthusiasm for fitness and Gold Gym.
Ensure facility is clean and operationally sound. Assist in organizing weights and equipment inspections. Ensure safety hazards are mitigated and removed.
All other duties as assigned