Assistant General Manager
About The Position
We are looking for a passionate Assistant General Manager to manage our state-of-the-art laundromat! The AGM directly reports to the General Manager and is Co-responsible for the day-to-day operations and financial performance of their store. About Laundry Capital: Laundry Capital was founded in 1996 in New York. Operating over 70 laundromats in eight states, Laundry Capital operates two brands: Clean Rite Centers and Laundromax. Laundry Capital pioneered the Laundromat “super store” concept by building large, bright, free-standing stores, equipped with over 120 washers and dryers, ample folding tables, free parking, knowledgeable and qualified staff, and more. Laundry Capital is recognized by the industry as the “gold standard” for laundromat retail in the United States.
Requirements
- Must be willing to submit to drug and alcohol screenings when requested
- Must be able to stand for up to 8+ hours at a time for a shift
- Must be able to lift 35 pounds
- Must be able to communicate with all customers and associates in a professional manner
- Ability to resolve customer issues/complaints in a fashionable and timely manner
- Ability to train all store associates in their assigned tasks
- Ability to work a flexible schedule
Responsibilities
- Assist customers with use of laundry cards, machine selection and operation, retail sales purchases, wash and fold orders and with any other questions or concerns that arise.
- Keep supervisor informed of any customer service issues they may need to help with.
- Follow all safe practices to prevent accidents and injuries to customers and employees.
- Know what to do in emergency situations such as fires, floods and severe weather.
- Maintain a safe environment inside and outside of the store.
- Ensure the highest level of cleanliness is maintained inside and outside of the stores.
- Be aware when janitorial items are running low.
- Continually walk the floor picking up debris, emptying trash containers, checking bathrooms and performing other cleaning duties as required.
- Utilize the log books to report any building or equipment maintenance issues.
- Immediately squelch any unsafe situations that arise during a shift.
- Accurately utilize the point-of-sale computer.
- Have a thorough knowledge of the products sold and what they are used for.
- Encourage customers to purchase additional items.
- Ensure retail items are neatly stocked at all times.
- Provide a consistent, quality product to the customer.
- Accurately and always utilize log books.
- Know how to choose the right equipment for the amount of clothing.
- Address customer concerns as best as possible.
- Assist in any customer complaints or claims.
- Assist customers with everyday needs in a laundromat setting.
- Complete customer wash, dry & fold drop off orders.
- Keep the store clean and presentable.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
