Assistant General Manager

TPG Hotels & Resorts•Warwick, RI

1d•Onsite

About The Position

The Assistant General Manager (AGM) plays a crucial role in overseeing hotel operations, ensuring guest satisfaction, managing staff, maintaining profitability, and upholding safety and asset management standards. The AGM works in conjunction with the General Manager and Human Resources to lead a motivated and efficient team, develop budgets, implement strategic plans, and ensure compliance with all company policies, brand standards, and local regulations. This position requires strong leadership, financial acumen, and excellent communication and interpersonal skills to foster a positive work environment and achieve business objectives.

Requirements

High school education plus a degree in hotel management, business, or related major.
Advanced knowledge of housekeeping/hotel services principles and practices.
Five or more years of related experience.
Substantial and successful track record in hotel management while maintaining integrity and professional bearing.
Knowledge of accounting and budgeting.
Ability to compile facts/figures and analyze information that involves data manipulation or interpretation to arrive at logical conclusions.
Ability to anticipate and identify issues and exercise initiative to investigate, interpret and weigh alternatives to reach logical conclusions and make sound business decisions.
Consistent professional leadership while simultaneously handling competing and changing priorities and projects.
Ability to remain positive, resourceful and improvise while working in a fast-paced environment, sometimes under pressure.
Ability to effectively and efficiently schedule, manage and delegate work.
Ability to appropriately and effectively interview, hire, motivate, develop, monitor and address staff performance matters.
Excellent listening, verbal and written communication skills with professionalism, diplomacy and confidentiality.
Computer proficiency in Microsoft Office.
Ability to travel when needed.
Must satisfy and comply with the legal requirements for employment within the jurisdiction.
Close vision with or without corrective lenses.
Required to operate a motor vehicle.

Nice To Haves

Familiarity with hospitality industry practices.

Responsibilities

Direct and ensure standards and procedures are followed for guest satisfaction.
Direct staff schedules to ensure adequate coverage while managing the budget.
Ensure timely response to guest needs and resolve guest complaints.
Regularly review service scores to identify areas needing improvement and implement changes.
Ensure staff adheres to guest service basics (uniforms, name tags, greetings).
Be knowledgeable on hotel facilities, services, and the city to assist guests.
In conjunction with HR, direct recruiting, hiring, training, development, and retention of staff.
Clearly communicate performance standards and roles to associates.
Ensure all required training occurs (orientation, safety, fire, blood-borne pathogen).
Coach, counsel, resolve conflicts, discipline, and terminate as appropriate.
Conduct associate performance and salary reviews.
Ensure all policies and procedures are followed.
Insist on a work environment free from harassment.
Promote the hotel as an employer of choice.
Develop, recommend, implement, and manage the annual budget, business plan, and objectives.
Ensure costs are within budgeted guidelines.
Review vendors and products for quality and price.
Develop action steps to correct expense problems.
Develop and direct improvements to capture more guests and market share.
Investigate new and improved equipment, techniques, and service methods.
Submit recommendations for changes and improvements to the General Manager.
Assist the General Manager with hotel life safety.
Direct and promote an accident prevention program.
Ensure sanitary, safety, security, and emergency procedures are in place and followed.
Ensure staff proficiency in sanitary, safety, security, and emergency procedures.
Notify the General Manager of potential liabilities and propose solutions.
Make recommendations for additional safeguards.
Practice safe work habits.
Walk the property daily to identify issues and speak with associates.
Ensure preventative maintenance programs are in place.
Ensure efficient and effective cleanliness programs are in place.
Inspect and evaluate the condition of services areas, equipment, and inventories.
Investigate, analyze, and report on all incidents and accidents.
Submit recommendations for changes and improvements to the General Manager.
Work collaboratively with the Corporate Office to ensure Company assets are accurately tracked.
Ensure associates are properly trained in the use and maintenance of Company assets.
Keep abreast of brand standards and competition to improve revenues and profit margins.
Use business/management knowledge to provide leadership.
Be a coach with a positive attitude.
Implement, manage, and comply with Company policies, practices, and programs.
Ensure compliance with brand standards and local, state, and national regulations.
Ensure optimal levels of quality service and hospitality are provided.
Maintain regular and timely attendance with high standards of personal behavior, appearance, and grooming.
Ensure communication containing Company, hotel, brand, and guest information is consistent with privacy policies.
Maintain a consistent professional and positive attitude when communicating with guests and associates.
Maintain effective two-way communications across departments.
Approach all encounters with guests and associates in a friendly, service-oriented manner.
Conduct regularly scheduled meetings with staff.
Communicate activities and plans with peers and superiors.
Manage the compilation and analysis of corporate and property reports.
Complete all required and requested reporting.
Perform special projects and other responsibilities as assigned.
Participate in task forces and committees as requested.
Assist the General Manager with the preparation of the annual hotel budget and forecasts.