Assistant General Manager - Pike
About The Position
Salt & Straw is seeking a Full-Time Assistant General Manager to support the overall success of the shop. This role involves leading people, ensuring operational execution, and creating exceptional guest experiences in a fast-paced retail and food service environment. The Assistant General Manager partners closely with the General Manager to oversee daily operations, build and develop strong teams, and foster an engaging and inclusive shop culture, making each shop a true neighborhood destination. The position utilizes ice cream as a platform to pioneer and share experiences that inspire and connect people.
Requirements
- High school diploma/GED
- 2+ years of food service, fast-casual dining, or hospitality experience
- 18+ months of progressive leadership experience
- Experience leading teams of 10+ Team Members in a high-volume environment
- Ability to coach, develop, and support people with clarity and care
- Excited to grow into greater leadership responsibility
- 18+ years of age
- Available to work evenings, weekends, and holidays
Responsibilities
- Partner with the GM to achieve operational, cultural, and financial goals
- Lead shifts, ensuring smooth operations and exceptional guest experiences
- Plan and execute daily shift schedules, task assignments, and team safety
- Coach, mentor, and provide feedback to Team Members, Shift Coordinators, and Scoopers
- Support recruiting, hiring, onboarding, training, and retention of a high-performing team
- Manage cash transactions, inventory, and ensure product quality and food safety
- Assist with payroll, supplies, shop communications, and daily documentation
- Monitor labor and sales performance and support monthly P&L insights
- Partner on maintenance needs and vendor communications
- Deliver memorable hospitality, share flavor stories, and resolve guest concerns
- Step into team roles as needed and participate in community events
Benefits
- Competitive pay
- Performance Bonus Plan
- Optional earned wages access
- 401(k) match with 50% company match up to 1% of your salary after three months
- Medical, dental & vision insurance options starting your first month
- Paid Time Off: Start with 2 weeks PTO, grows from there
- Paid Holidays: 12 paid holidays/year
- Paid Sick Time
- Two Days Off in a Row
- Mental Health Support: On-demand access 24/7/365 for you and your family
- Educational Support: Up to $1,800/year to support your learning goals
- Team Discount: 30% off all products
- First Dibs on Flavors before the public
- Pet Insurance
- Flexible Spending Accounts
- Accident & Critical Illness Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
