Assistant General Manager - WorldMark South Shore Resort

Travel + Leisure Co.•South Shore, SD

4d•Onsite

About The Position

The Assistant General Manager for Resort Operations serves as a supporting role to the General Manager. This role is responsible for the development and execution of resort operations while maintaining the integrity of Wyndham Destinations service standards. They will oversee the daily operation of all resort departments including, but not limited to: Guest Services, Housekeeping and Maintenance. The Assistant General Manager is responsible for various financial aspects of the resort and for ensuring all relationships with our guests, associates, sales, vendors and board members are maintained positively and professionally at all times. This role will ensure the site meets quality, internal, and loss prevention standards by performing audits and inspections.

Requirements

Proven strong leadership ability.
Demonstrate understanding and application of management approaches for work direction, motivation, performance management and disciplinary action.
Working Knowledge of Housekeeping, Front Desk, Maintenance, F&B departments.
Proficiency in MS Word, Excel, Powerpoint.
3-5 years of property, vacation ownership, or hotel management experience required with mixed discipline.
Exhibit working knowledge of standards and documents for HOA, understand governing statues and board meeting procedures.

Responsibilities

Develop and execute resort operations.
Maintain the integrity of Wyndham Destinations service standards.
Oversee the daily operation of Guest Services, Housekeeping, and Maintenance departments.
Manage financial aspects of the resort.
Ensure positive and professional relationships with guests, associates, sales, vendors, and board members.
Ensure the site meets quality, internal, and loss prevention standards by performing audits and inspections.
Identify process improvements and best practices.
Execute strategic goals, participate/facilitate committee and team plans.
Attract, coach, train, and retain talent.
Minimize employee relations issues and exposure to litigation.
Manage and support financial aspects of the resort.
Formulate annual operations budget by identifying areas of cost reductions, operational improvements and periodic analysis of expense data.
Prepare, review and analyze monthly financial reports.
Describe impact of revenue, profit or expenses that could affect financial results.
Understand monthly P&L reports.
Ensure compliance, manage and forecast annual budgets for each department, review and respond to variances.
Ensure the site meets all Internal Audit standards.
Build and maintain strong working knowledge of HOA relationship.